Collin Floyd
Beavercreek
Summary
Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.
Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Advisor
Evans Motorworks
08.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Management Assistant
Outback Steakhouse
11.2023 - 08.2024
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Installer
Custom Cabinetry
01.2017 - 03.2021
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Contributed to a positive work environment through effective communication and teamwork.
Education
High School Diploma -
Kettering Fairmont High
Kettering, OH07-2021
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Objection handling
- Persuasion techniques
- Upselling strategies
- Customer service
- Relationship building
- Upselling products
- Customer relations
Certification
- Volkswagen Certifications
- BMW CPO
Timeline
Sales Advisor
Evans Motorworks
08.2024 - Current
Management Assistant
Outback Steakhouse
11.2023 - 08.2024
Installer
Custom Cabinetry
01.2017 - 03.2021
High School Diploma -
Kettering Fairmont High
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