Collin Fontenot
Natchitoches,LA
Summary
Professional in branch management with substantial experience in optimizing branch operations and enhancing customer service. Proven track record of leading teams to achieve business goals, fostering collaboration, and adapting to changing needs. Known for strategic planning and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Supervisor
First Federal Bank of Louisiana
02.2023 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet company standards.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
- Established partnerships with local businesses to create mutually beneficial relationships that resulted in increased referrals.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
Marketing Manager
Gold Group Marketing
07.2021 - 02.2023
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Developed insights on marketing campaigns to assess performance against goals.
Unit Supply Sergeant
US Army National Guard
12.2016 - 11.2022
- Coordinated turn-ins of supplies and equipment for 85 soldiers.
- Oversaw supply requests, accountability and receipts.
- Maintained automated system for tracking company supplies and equipment.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all unit assets.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Supervised handling of deliverables and contract closeouts.
- Assisted in disaster relief efforts by coordinating the rapid deployment of vital resources to affected areas when needed.
- Contributed to budget management through careful planning and control of allocated funds for supply needs.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
Internet Banking
Sabine State Bank & Trust
01.2018 - 01.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Managed portfolio of accounts and monitored for issues in need of attention.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Business Administration And Management
Northwestern State University of Louisiana
Natchitoches, LA12-2025
High School Diploma -
Many High School
Many, LA2017
Skills
- Performance Analysis
- Organization, prioritizing and multi-tasking
- Business communications
- Records and database administration
- Schedule development
- Microsoft Outlook, Word, and Excel
- Team Management
- Customer Service
Affiliations
- Natchitoches Youth Professionals
Certification
- Louisiana Bankers Association Supervisor Training
- Microsoft Office Specialist certification
- 92Y Unit Supply Specialist course
- 12B Combat Engineer course
Awards
- National Defense Service Medal
- Army Service Ribbon
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Armed Forces Service Medal W/ M Device
- Non-Commissioned Officer Professional Development
- Louisiana War Cross Medal
- Meritorious Unit Commendation Medal
Timeline
Branch Supervisor
First Federal Bank of Louisiana
02.2023 - Current
Marketing Manager
Gold Group Marketing
07.2021 - 02.2023
Internet Banking
Sabine State Bank & Trust
01.2018 - 01.2020
Unit Supply Sergeant
US Army National Guard
12.2016 - 11.2022
High School Diploma -
Many High School
- Louisiana Bankers Association Supervisor Training
- Microsoft Office Specialist certification
- 92Y Unit Supply Specialist course
- 12B Combat Engineer course
Business Administration And Management
Northwestern State University of Louisiana
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