Collin Francis
Pembroke Pines,FL
Summary
Driven Operations Manager who enjoys a powerful career in management. I offer successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. I am a methodical worker who is able to concentrate on difficult tasks. I have excellent communication skills verbally and also pay great attention to detail. I am dedicated to learn new skills to improve my experience for the benefit of, my clients and the company I work for and for myself.
Overview
28
28
years of professional experience
Work History
Midwest Regional Manager
Inner Circle Distribution
Davie, Florida
01.2018 - 10.2024
- Maintained relationships with customers by providing support, information, and guidance; researching and resolving complaints.
- Identified opportunities for new business growth through research of current market conditions.
- Established key performance indicators for tracking progress towards goals set by senior management.
- Organized trade shows, conferences, and other events as necessary to promote products or services in the region.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Senior Relocation Consultant
Moving & Accounting Department LLC
Oakland park, FL
08.2017 - 01.2018
- Knowledge of procedures and processes involved in relocation
- Expertise in making effective recommendations and suggestions to clients
- Provided strategic assistance and guidance to clients relocating to a new home
- Corporation, business and home relocations
- Efficiency in Department of Transportation moving software
Account Operations Manager
Xerox Corporation
Sunrise, Florida
02.2014 - 07.2017
- Managed team of 17 professionals.
- Served as mentor to junior team members.
- Directed strategic initiatives to achieve organizational objectives
- Managed franchise market and large print house
- Managed National accounts
Sales Account Executive
Xerox Corporation
Sunrise, FL
07.2011 - 02.2014
- Cold-called prospective customers to build relationship.
- Conducted marketing research to identify gaps, trends and needs.
- Organized Networking parties
- Sold in Public and Private sectors
- Established new customer accounts.
- Created marketing brochures
Account Manager
Xerox Corporation
Sunrise, FL
12.1996 - 07.2011
- Directed strategic initiatives to achieve organizational excellence.
- Managed team of 15 of professionals
- Managed major accounts
- Post and Pre sale implementation
- Billing, contracting
- Public Sector RFP, RFQ
- SOP, SOW development
- Account revenue growth
Education
Bachelor of Science - Information Technology
University of Phoenix
2007
Business Administration
Broward College
Skills
- Dedicated to process improvement
- Conflict resolution
- Proficiency in Service Solutions
- Customer service management
- Strong problem solving ability
- Contract Negotiation competency
- Develop and adhere to operations budget
- Keep track of staffing requirements
- Hiring new talent as needed to correspond with specific duties
- Proficiency in Microsoft office
Timeline
Midwest Regional Manager
Inner Circle Distribution
01.2018 - 10.2024
Senior Relocation Consultant
Moving & Accounting Department LLC
08.2017 - 01.2018
Account Operations Manager
Xerox Corporation
02.2014 - 07.2017
Sales Account Executive
Xerox Corporation
07.2011 - 02.2014
Account Manager
Xerox Corporation
12.1996 - 07.2011
Bachelor of Science - Information Technology
University of Phoenix
Business Administration
Broward College
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