Collin Grote

Current Project: SFDC CPQ+ Implementation for Enterprise Textbook Client: CPQ, Advanced Approvals, Data Migration Validation, Integration Validation, and Output Documentation via Salesforce Output Documents.

• Managed two QA consultants through eleven months of an initial Phase 1 implementation.
• Designed, maintained, and executed the Quality Assurance Test Strategy through seven build sprints, UAT/SIT, and Hypercare testing phases.
• Responsible for the creation, management, and execution of functional test cases.
• Responsible for UAT cutover, coordination, and execution.
• Designed the client's Permission Set Groups for multiple profiles, allowing the client to enter UAT on time.

Prior Project: SFDC CPQ+ Implementation for Enterprise Software/Manufacturing Client: CPQ, Advanced Approvals, Data Migration Validation, Integration Validation, SFDC Commerce Cloud, and SFDC Billing.

• Managed a team of 10 QA consultants through 18 months of this client engagement.
• Designed, maintained, and executed the Quality Assurance Test Strategy through seven build sprints, UAT/SIT, and Hypercare testing phases.
• Responsible for the creation, management, and execution of functional test cases.
• Responsible for UAT cutover, coordination, and execution.
• Engaged as staff augmentation due to a client request, I remained the sole project team member over the last three months of the project.

Prior Project: SFDC CPQ+ Implementation for Enterprise Accounting Company: CPQ, Advanced Approvals, Data Migration Validation, and SFDC Billing.

• Managed a team of 3 QA consultants through 14 months of this client engagement.
• Designed, maintained, and executed the Quality Assurance Test Strategy through seven build sprints, UAT/SIT, and Hypercare testing phases.
• Responsible for the creation, management, and execution of functional test cases.
• Responsible for UAT cutover, coordination, and execution.

• Led a team of 4 to 6 QA consultants on multiple enterprise projects, providing management and support to ensure successful project delivery.
• Developed and implemented standard operating procedures (SOPs) for project escalations, and integrated best practices to enhance QA processes.
• Conducted annual QA Satisfaction Surveys to address employee engagement and team performance, as well as biannual team member reviews.
• Led professional development and weekly leadership book review sessions for the management team.

• Supervised a team of 14 customer experience associates, ensuring high performance and professional growth.
• Managed complex customer escalations in a fast-paced and dynamic technology start-up environment.
• Developed and implemented cost-saving measures for customer churn utilizing a SQL database, resulting in $18,000 in annual savings to the company

• Led medical support for 15 to 20 infantry soldiers, ensuring top-notch care in high-pressure situations.
• Deployed to Iraq in 2010 in support of Operation Iraqi Freedom, and Operation New Dawn, from July 2011 to October 2012. Provided frontline medical care and earned commendations for dedication and skill.
• Managed emergency medical operations in a diverse and challenging environment, demonstrating adaptability and quick decision-making skills.