Shaniah Hammond
Oak Hill,OH
Summary
Organized and proactive, known for excellent attention to detail and strong customer relations. Experienced in managing day-to-day operations and improving service quality to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Four Mile Bakery & General Store
Jackson, OH
11.2024 - Current
- Assist in daily operations to ensure efficient workflow and customer satisfaction.
- Manage inventory levels through regular audits and stock replenishment.
- Train new staff on store policies, customer service protocols and process of product creation.
- Assist in the development of flowing schedules for team members, optimizing coverage during peak hours, ensuring everyone is able to get their breaks in a timely manner.
- Collaborate with management on strategic initiatives to improve operational efficiency and promotional ideas to bring more business traffic.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized kitchen and store environment to enhance the customer experience and ensure employee safety.
- I have developed strong working relationships with staff members.
- Promote teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Trained staff on best practices in bakery production and food safety standards.
- I provide consistent products to sell in the bakery.
Order Filler
Walmart
Jackson/ Washington Courthouse
11.2022 - 11.2024
- Efficiently picked and filled customer orders, ensuring accuracy and timely delivery.
- Operated warehouse equipment, including forklifts and pallet jacks, to streamline order processing.
- Maintained inventory accuracy through regular cycle counts and documentation of discrepancies.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Trained new employees on order fulfillment procedures and safety protocols.
- Monitored product quality during selection process to meet company standards and customer expectations.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Baker
Four Mile Bakery & General Store
Jackson, OH
08.2018 - 11.2022
- Developed and executed daily production schedules for donuts and other mainstream products in store.
- Trained and mentored new hires on techniques and safety protocols.
- Kept track of ingredient inventory management to reduce waste and improve freshness and ensure we always had a full warehouse.
- Implemented quality control measures to ensure consistency in baked products.
- Collaborated with front-of-house staff to optimize product display and customer experience.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
Ohio University
Chillicothe, OHHigh School Diploma -
Oak Hill High School
Oak Hill, OH2018
Skills
- Excellent eye for detail
- Experience in money handling
- Very Organized
- Decision-making
- Time management
- Customer relations
- Workload management
- Quick problem solving skills
Timeline
Assistant Manager
Four Mile Bakery & General Store
11.2024 - Current
Order Filler
Walmart
11.2022 - 11.2024
Baker
Four Mile Bakery & General Store
08.2018 - 11.2022
Ohio University
High School Diploma -
Oak Hill High School