Collin Hayes
Mount Washington,KY
Summary
Detail-oriented Quality Control Manager with 10+ years of experience detecting product defects. Skilled in preparing comprehensive quality reports, including origins of defects and presenting corrective action plans for improvement. Proficient in product knowledge and assembly techniques. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience. Experienced in Microsoft AX and Cin7 warehouse management systems paired with first-rate organizational and time management abilities.
Overview
15
15
years of professional experience
Work History
Quality Control Manager
Hillsdale Furniture
10.2018 - Current
- Followed thorough quality inspection standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded and trained team members to perform root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on item-specific quality performance as well as operational performance for the Parts Department, and suggesting areas for improvement.
- Assisted in designing more efficient floor plan and implementing new warehouse management system for the Parts Department.
Sales Manager
Hillsdale Furniture
01.2017 - 10.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships and found new ones through excellent customer service and consistent followups.
- Through my comprehensive product knowledge, I was able to enable tailored solutions for clients' specific needs.
Sales Administrator
Hillsdale Furniture
07.2014 - 01.2017
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
Quality Control Assistant
Hillsdale Furniture
07.2011 - 06.2014
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Reduced defects in final products by implementing effective inspection processes and reporting findings to managers.
Shipping Associate
Hillsdale Furniture
04.2009 - 07.2011
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
Education
Bachelor of Science - Sport Administration
University of Louisville
Louisville, KY05.2014
High School Diploma -
North Bullitt High School
Shepherdsville, KY05.2010
Skills
- Preventive and Corrective Actions
- Product Inspection
- Critical Thinking
- Effective Multitasking
- Attention to Detail
- Customer Satisfaction
- Operational Improvements
- Operational Excellence
Accomplishments
- Supervised team of 7 staff members for 5+ years.
- Collaborated with team of 3 in the development and successful implementation of system database and product storage reorganization.
Timeline
Quality Control Manager
Hillsdale Furniture
10.2018 - Current
Sales Manager
Hillsdale Furniture
01.2017 - 10.2018
Sales Administrator
Hillsdale Furniture
07.2014 - 01.2017
Quality Control Assistant
Hillsdale Furniture
07.2011 - 06.2014
Shipping Associate
Hillsdale Furniture
04.2009 - 07.2011
Bachelor of Science - Sport Administration
University of Louisville
High School Diploma -
North Bullitt High School
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