Collin Hayes
Virginia Beach,VA
Summary
Professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Valet
VA Valet
07.2023 - Current
- Built positive customer rapport for courteous, friendly and professional service.
- Provided punctual, polite valet services to uphold professional standards.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Resolved customer complaints through calm, constructive communication.
Associate
Honey Baked Ham
07.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Valet
Express Valet
01.2023 - 06.2023
- Responded to customer requests efficiently and with knowledgeable assistance.
- Delivered above and beyond service to VIP guests at property.
- Managed vehicle keys and parking spots, reducing wait times for guests.
Sales Associate
Costal Edge
09.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
BBA - Finance
Old Dominion University
Norfolk, VA05.2026
Associate of Applied Science - Business Administration
Tidewater Community College
Norfolk, VA12.2023
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Problem-Solving
- Team Collaboration
- Reliability and punctuality
- Attention to Detail
- Time Management
- Stress Tolerance
Languages
Russian
Limited Working
Timeline
Valet
VA Valet
07.2023 - Current
Valet
Express Valet
01.2023 - 06.2023
Associate
Honey Baked Ham
07.2021 - Current
Sales Associate
Costal Edge
09.2019 - 04.2020
BBA - Finance
Old Dominion University
Associate of Applied Science - Business Administration
Tidewater Community College
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