Collin Hillman
Cleburne
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Service Coordinator
Discount Tire Company
04.2022 - 10.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Train new and current employees on all services to manufacturer and company standards.
Manager of Operations
Hillman's Shave Ice
05.2021 - 09.2023
- Train employees on all products, store maintenance, customer service, POS use and cash handling.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Barista
Starbucks
05.2020 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Travis Academy of Fine Arts
Arlington, TX05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Sales expertise
- Service prioritization
- Sales Techniques
- Staff Training
Accomplishments
Achieved the Rank of Master Sergeant in the Civil Air Patrol through effectively leading and training a flight of cadets and passing all tests and exams.
Timeline
Server
Texas Roadhouse
10.2023 - Current
Service Coordinator
Discount Tire Company
04.2022 - 10.2023
Manager of Operations
Hillman's Shave Ice
05.2021 - 09.2023
Barista
Starbucks
05.2020 - 04.2022
High School Diploma -
Travis Academy of Fine Arts