Collin Ivins Jr.

Aspiring professional with a demonstrated strength in the customer service industry. Adept in financial account management and record keeping. Strong knowledge in aircraft safety and maintenance. Accustomed to interfacing with diverse teams of people with an emphasis placed on partnership cultivation. Ability to multi-task and communicate effectively, with a creative eye for detail. Great at strategically organizing to manage multiple competing priorities. Keen ability to work independently and within a collaborative team environment is unmatched. Furthermore, capacity to be high-performing in both remote and in-person settings. Looking to leverage transferable skills at an organization that has a reputation for creating relationships that are progressive and customer-centric.

• International Association of Venue Managers | Training Certificate
• Fire Marshal Crowd Management | Training Certificate

AIRCRAFT SAFETY & MAINTENANCE PROCEDURES

• Actively seeks the identification of hazardous conditions through the analysis of the organizations processes as well as notify supervision of any defects in the aircraft
• Performs overall risk assessment of the items transported and how these items interact on the aircraft
• Assesses potential cargo risks introduced by items in the cargo department
• Displays knowledge of general aircraft safety techniques including identifying aircraft irregularities
• Effectively collaborates and reports when security and threats occur on the aircraft
• Ensures, through maintenance activity that the inherit safety and reliability imparted to an aircraft by its design are sustained, as well as performs visual checks of the aircraft for damages, leaks, or spills

FINANCIAL ACCOUNT MANAGEMENT

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of product and services
• Diligently enters new account information, changes information on existing accounts, records transactions, and answers customers inquires
• Consolidates and summarizes documents and information, completing reports and providing administrative support to management as needed, throughout a work day
• Ensures that all accounting processes align with GAAP and current financial policies

RECORD KEEPING

• Creates and maintains a records management system of client information within the company
• Consistently performs data entry tasks including updating new and existing client records
• Processes and files copies of incoming and outgoing physical correspondence from management
• Handles maintenance documents and part changes with CMS in compliance with FAA requirements as well as compute, record, and proofread reports given by management to ensure quality
• Provides access of records to the appropriate personnel in the company throughout the work day
• Maintains company records in a complete and orderly manner
• Adequately maintains up-to-date logs, including information about file changes or access

CUSTOMER SERVICE

• Demonstrates excellent customer service through positive and professional in-person interactions with customers while acting with a sense of urgency to drive positive experiences
• Keeps records of customer interactions, transactions and complaints
• Maintains a positive, empathetic, and professional attitude towards customers at all times
• Competently displays knowledge of product inside and out in order to answer customer inquiries
• Exceptional at problem solving as well as finding a resolution to customer complaints
• Determines the quickest, most effective ways to answer a customer's question
• Follows up with customers to make sure they're still satisfied with any purchases
• Accurately troubleshoots common issues with a product or service provided by the company