Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Collin Johnson

Austin,TX

Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Licensed Insurance Agent

Progressive Auto Insurance
05.2022 - Current
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Calculated quotes and educated potential clients on insurance options.
  • Located solutions to maintain customer relationships despite insurance rate increases.

Customer Service Associate

Harte Hanks
03.2019 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.

Lifeguard

Wells Branch MUD
06.2017 - 06.2019
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.

Customer Service Representative

Domino's Pizza
07.2016 - 10.2016
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Dishwasher

Bribery Bakery
10.2015 - 04.2016
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, baking sheets, and other items used often by kitchen staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Education

High School Diploma -

Mcneil High School
Austin, TX
06.2018

Skills

  • Texas P&C License
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Customer Account Management
  • Proficiency in Microsoft Office and G Suite
  • De-escalation Techniques
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
  • Computer Proficiency

Accomplishments

  • Achieved being in the top 3% of customer service reps through effectively providing service and upselling additional products
  • Scored a 90% on the Texas P&C License test.

Certification

Certified to sell Property and Casualty insurance in all 50 states

Received Certified OSHA 10 Hour training.

Timeline

Senior Licensed Insurance Agent

Progressive Auto Insurance
05.2022 - Current

Customer Service Associate

Harte Hanks
03.2019 - 05.2022

Lifeguard

Wells Branch MUD
06.2017 - 06.2019

Customer Service Representative

Domino's Pizza
07.2016 - 10.2016

Dishwasher

Bribery Bakery
10.2015 - 04.2016

High School Diploma -

Mcneil High School

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Collin Johnson