Collin Lamb
Durham,ME
Summary
I have worked in several different forms of workplaces, I am very experienced in merchandising, sales techniques, and customer service. I have also worked in public service in order to keep people safe. As well as being a problem solver and a regular hard worker in any job I have worked in. I learn as much as I can in every position that I am in, as a result I am a fast learner and quickly become skilled with everything that I need for a position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Coastal Defense
11.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked with customers to find the appropriate firearms for their needs.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate and Product Specialist
Rockys Ace Hardware
08.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Became a designated sales representative for STIHL equipment
- Built equipment in order for it to be ready for the floor
- Provided repairs on such items
Roofer Laborer
BW & Sons
06.2024 - 08.2024
- Installed, repaired, and replaced single-ply roofing systems.
- Developed strong technical skills through hands-on experience with various tools, equipment, and techniques used in the roofing trade.
- Efficiently removed old roofing materials while preserving underlying structures for smooth reinstallation process.
- Improved roofing efficiency by streamlining laborer tasks and optimizing work processes.
- Enhanced overall job quality by adhering to safety standards and implementing best practices for roofing installation.
- Supported team leaders in the successful completion of complex roofing projects, showcasing adaptability and problem-solving skills.
- Ensured customer satisfaction by consistently meeting project deadlines and delivering high-quality workmanship.
- Contributed to positive client relationships through professional conduct and clear communication regarding project progress.
- Showcased versatility by performing both residential and commercial roof installations according to industry guidelines.
- Assisted in the accurate measurement and cutting of materials, resulting in precise installations and reduced material waste.
Lifeguard
Brunswick Rec Department
05.2020 - 07.2024
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Entered water immediately to pull struggling swimmers to safety.
- Assisted in organizing and implementing recreational activities and programs.
LLbean Hunt/Fish Sales Associate
LLbean
09.2022 - 05.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Water Safety Instructor
Brunswick Recreation Department
07.2021 - 08.2022
- Instructed students in water safety techniques.
- Taught emergency response and rescue protocols for water safety.
- Implemented risk management protocols during classes, minimizing potential hazards for participants at all skill levels.
- Expanded program offerings with the introduction of specialized courses such as infant swimming lessons or adaptive aquatics for individuals with disabilities.
- Collaborated with parents regarding youth swim goals and planned course path.
- Improved student swimming abilities through the development of personalized lesson plans tailored to individual needs.
- Reduced incidents of drowning by conducting comprehensive water safety education sessions for various age groups.
- Enhanced swimmer safety by providing thorough instruction on water rescue techniques and first aid procedures.
- Established strong rapport with students and parents alike, fostering a positive learning environment within the pool facility.
- Followed federal and state water safety rules throughout activities.
- Managed equipment inventory efficiently, procuring necessary supplies promptly when needed for instructional purposes or maintenance tasks.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Provided ongoing feedback to students regarding their performance improvements throughout the course duration.
- Served as a positive role model for students, demonstrating exceptional swimming skills and adherence to safety practices at all times.
- Organized special events like pool parties and water games, promoting community involvement in aquatic programs.
- Maintained knowledge and certification of first aid and CPR.
Lifeguard
Bath YMCA
09.2021 - 05.2022
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Monitored safety of guests in and around swimming pool.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Freeport High School
Freeport, ME06-2024
Skills
- Customer service
- Merchandising Experience
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Strong communicator
- Effective problem-solver
- Leadership qualities
- First aid
- Physical fitness
- CPR and AED training
- Public safety
- Team bonding
- Firearms safety
- Advanced firearms proficiency
- Water Safety
Certification
- Basic Handgun Safety
- Basic Assault Rifle Safety
- Advanced Rifle and Sidearm Training
- Red Cross
- First Aide
- Water Safety
- Hunters Safety
Timeline
Sales Associate
Coastal Defense
11.2024 - Current
Sales Associate and Product Specialist
Rockys Ace Hardware
08.2024 - Current
Roofer Laborer
BW & Sons
06.2024 - 08.2024
LLbean Hunt/Fish Sales Associate
LLbean
09.2022 - 05.2024
Lifeguard
Bath YMCA
09.2021 - 05.2022
Water Safety Instructor
Brunswick Recreation Department
07.2021 - 08.2022
Lifeguard
Brunswick Rec Department
05.2020 - 07.2024
High School Diploma -
Freeport High School
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