Collin Lee
Broomfield,CO
Summary
Disciplined restaurant supervisor with a proven track record at The Old Spaghetti Factory, excelling in team management and guest relations. Enhanced service quality through effective staff training and conflict resolution, significantly improving customer satisfaction. Skilled in health and safety standards, fostering a culture of excellence and operational efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Supervisor
The Old Spaghetti Factory
11.2025 - Current
- Supervised daily restaurant operations, ensuring efficient service and optimal guest satisfaction.
- Trained and mentored staff on best practices for food safety and customer service standards.
- Developed and implemented training programs to enhance team performance and reduce turnover rates.
- Monitored inventory levels, placing orders to maintain stock of essential supplies and ingredients.
- Collaborated with management to create weekly schedules, optimizing labor costs while meeting demand.
- Resolved customer complaints promptly, improving overall dining experience and fostering guest loyalty.
- Conducted regular performance evaluations, providing constructive feedback to team members for development.
Marketing Leader
The Old Spaghetti Factory International Inc.
05.2023 - Current
- Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer data to inform promotional campaigns and optimize marketing efforts.
- Implemented digital marketing tools to streamline campaign management and improve performance tracking.
- Mentored junior team members, enhancing their skills in campaign planning and execution techniques.
Server
The Terraces Of Phoenix
02.2023 - 06.2023
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Trained new servers on menu details and service protocols to improve team performance.
Education
High School Diploma -
The Academy of Charter Schools
WestminsterAssociate of Arts - Marketing Management
Front Range Community College
Westminster, Colorado, CO05-2026
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Service quality
- Team management
- Staff supervision
- Health and safety standards
- Restaurant policies and procedures
- Conflict resolution
Timeline
Restaurant Supervisor
The Old Spaghetti Factory
11.2025 - Current
Marketing Leader
The Old Spaghetti Factory International Inc.
05.2023 - Current
Server
The Terraces Of Phoenix
02.2023 - 06.2023
High School Diploma -
The Academy of Charter Schools
Associate of Arts - Marketing Management
Front Range Community College