Microsoft Office
Collin Longworth
Customer Success And Sales Professional
McKinney,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Executive
Iron Mountain Information Management
McKinney, TX
01.2023 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Kept meticulous client notes and updated account information in company databases.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
Account Executive
T-Mobile
Frisco, TX
03.2017 - 12.2022
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed business pipeline using cold and warm techniques.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Outside Membership Marketer
Costco Wholesale
Dallas, TX
05.2016 - 01.2017
- Prospected new sales leads from directories, referrals and partners.
- Demonstrated products and specific features at customer locations and special events.
- Exceeded established sales goals and increased client retention.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
High School Diploma -
Robert E Lee High School
Tyler, TX 08.2012 - 05.2016
Skills
Team Supervision
Client service optimization
Sales proficiency
Customer Relations
Strategic communications
Training and mentoring
Pipeline development
Contract Management
Mathematical calculations
Project Management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team 8 staff members.
Software
Zendesk
Slack
SalesForce
Adobe
Google Drive
Cloud Services
Timeline
Business Development Executive
Iron Mountain Information Management
01.2023 - Current
Account Executive
T-Mobile
03.2017 - 12.2022
Outside Membership Marketer
Costco Wholesale
05.2016 - 01.2017
High School Diploma -
Robert E Lee High School
08.2012 - 05.2016