Collin Mandel
Idaho Falls,Idaho
Summary
Proven track record of enhancing event experiences and operational efficiency at The 1206 and The DelRay Ballroom, showcasing strong event planning and interpersonal skills. Expert in vendor relations and strategic planning, significantly improving customer satisfaction and streamlining processes. Demonstrates professionalism and adaptability, driving successful outcomes in fast-paced environments. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
12
12
years of professional experience
Work History
Administrative and Accounting Assistant
Carlson Projects, Inc.
02.2022 - 09.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Handled day-to-day accounting processes to drive financial accuracy.
Director of Events
The 1206
02.2021 - 12.2021
- Skillfully negotiated contracts with clients and suppliers for favorable terms that benefited both parties involved in the event planning process.
- Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of the event lifecycle.
- Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
- Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
- Cultivated lasting relationships with key industry partners, expanding the company''s network of reliable service providers.
- Ensured compliance with all regulatory requirements pertaining to health, safety, and risk management during event execution.
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Created detailed timelines and budgets for events to meet all deadlines.
- Analyzed event costs to identify areas of improvement and cost savings.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Administrative Office Manager
The DelRay Ballroom
10.2018 - 09.2020
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Created new employee handbook, event policies, and bar SOPs.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Digital Print Specialist
University of Nebraska - Lincoln
04.2015 - 10.2018
- Reduced waste by implementing sustainable printing practices, effectively managing resources, and minimizing environmental impact.
- Stayed current with industry advancements through continued professional development courses and certifications in digital printing technologies.
- Developed a reputation for consistently producing high-quality work under tight deadlines without sacrificing attention to detail or exceeding budget constraints.
- Conducted regular equipment maintenance checks to minimize downtime while maximizing output quality.
- Developed customized solutions for clients, tailoring print products to meet specific needs.
- Created sample proofs for client approval, making adjustments as needed based on feedback before proceeding with full-scale production runs.
- Ideated creative solutions to address complex printing challenges, resulting in increased client satisfaction and repeat business opportunities.
- Improved customer satisfaction by providing exceptional service, addressing concerns promptly, and resolving issues professionally.
- Collaborated with graphic designers to ensure accurate color reproduction and optimal print results.
- Facilitated smooth communication between various teams including design team members client representatives to deliver outstanding printed materials that met the unique requirements of each project.
Event Coordinator
The DelRay Ballroom
03.2014 - 03.2015
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
Bar Manager
The DelRay Ballroom
03.2014 - 03.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Purchased alcohol and cultivated strong vendor relationships.
Cocktail Waitress
Grata Bar & Lounge - South
08.2013 - 04.2014
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Continuously updated personal knowledge of industry trends, new cocktail recipes, and best practices to provide guests with an exceptional experience.
Head Bartender
The DelRay Ballroom
05.2011 - 09.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Education
Associate of Applied Science - Business Administration And Accounting
Southeast Community College Area
Lincoln, NE09.2016
Skills
- Customer Service
- Strong Communication Skills
- Attention to Detail
- Purchase Order Management
- Strategic Planning
- Teamwork and Collaboration
- Time Management
- Creativity and Adaptability
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Event Budgeting
- Professionalism
- Adaptability
- Quality Assurance
- Crisis Management
- Event Planning
- Vendor Relations
- Vendor and contract negotiations
- Service Coordination
- Event Coordination
Timeline
Administrative and Accounting Assistant
Carlson Projects, Inc.
02.2022 - 09.2023
Director of Events
The 1206
02.2021 - 12.2021
Administrative Office Manager
The DelRay Ballroom
10.2018 - 09.2020
Digital Print Specialist
University of Nebraska - Lincoln
04.2015 - 10.2018
Event Coordinator
The DelRay Ballroom
03.2014 - 03.2015
Bar Manager
The DelRay Ballroom
03.2014 - 03.2015
Cocktail Waitress
Grata Bar & Lounge - South
08.2013 - 04.2014
Head Bartender
The DelRay Ballroom
05.2011 - 09.2013
Associate of Applied Science - Business Administration And Accounting
Southeast Community College Area
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