Collin Marcum
Blairsville,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Community Bank
10.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Union General Hospital, Inc.
10.2020 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Education
Computer Science
University of North Georgia
Dahlonega, GAHigh School Diploma -
Ponderosa High School
Parker, CO03.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
Certification
- Fema Certification in disaster leadership.
- CPR Certified
- Previous Licensed Georgia Private Detective and Security Officer.
Technology
15 years of personal Computer experience. I have been building and installing functional software in computers for most of my life. I have also set up and managed servers in my spare time. I can also set up speaker systems, Camera Systems and any other system that is required on a cloud based or Local Area network depending on what is needed.
Timeline
Customer Service Representative
United Community Bank
10.2023 - 02.2024
Security Officer
Union General Hospital, Inc.
10.2020 - 10.2023
Computer Science
University of North Georgia
High School Diploma -
Ponderosa High School
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