Collin Maycock
Las Vegas,NV
Summary
Qualified professional with excellent customer service and communication skills, seeking to apply knowledge of banking and customer service. Highly organized with an ability to prioritize tasks, manage multiple projects, and maintain accuracy in a fast-paced environment. Track record of success in providing customers with an exceptional banking experience, including handling customer inquiries, identifying customer needs, and providing financial solutions. Highly motivated banking professional with experience in providing customer service, handling customer transactions, and resolving customer complaints. Expert in verifying transactions, balancing cash drawers, and updating customer information. Adept at communicating effectively with customers, coworkers, and management. Detail-oriented professional with proven knowledge of banking, customer service, and account management. Aiming to leverage my abilities to successfully fill the role on your team. Diligent professional with experience in global banking, investment management, and secured lending. Frequently praised as an adaptable by peers, I can be relied upon to help your team achieve its goals. Focused student with knowledge of letters of credit, loan processing, and secured lending. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as adaptable by my peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airport Passenger Service Assistant Supervisor
Prospect
02.2024 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
7-eleven Convenience Store
06.2020 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Senior Deposit Operations Specialist
USAA Federal Savings Bank
02.2022 - 02.2023
- Assessed resource allocation needs within the department, streamlining workflows for optimal performance results without compromising service quality standards.
- Monitored and analyzed deposit trends to identify potential areas for process improvement or cost savings initiatives.
- Reduced error rates by implementing rigorous quality control measures on all deposit transactions.
- Contributed to the successful completion of departmental projects by serving as a subject matter expert in deposit operations and providing valuable input during planning and execution phases.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2021
Skills
- Disability Assistance Awareness
- Patience and Tolerance
- Time management expertise
- Public Speaking Confidence
- Airport Safety Protocols
- Professionalism and Poise
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Basic computer knowledge
- Computer-aided design knowledge
- Knowledge of Computer Architecture
- Computer hardware knowledge
- Computer Skills
- Computer Setup Knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20-35 staff members.
- Documented and resolved many issue which led to growth.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Certified Manger , 7-ELEVEN - 2022
- Airport Badge Certification, - 2024
Languages
English
Native or Bilingual
Timeline
Airport Passenger Service Assistant Supervisor
Prospect
02.2024 - Current
Senior Deposit Operations Specialist
USAA Federal Savings Bank
02.2022 - 02.2023
Assistant Manager
7-eleven Convenience Store
06.2020 - 01.2024
High School Diploma -
Miami Northwestern Senior High School