Collin Michie
Canton,Georgia
Summary
Customer Service Specialist with a passion for helping others and a proven track record of enhancing member satisfaction at Cuscowilla on Lake Oconee, Idle Hour Country Club and Aubri Lanes at The Club. Demonstrated ability to build strong relationships through first-class attention to detail and active listening skills. Consistently exceeded expectations, resulting in positive feedback and increased member visits. Proficient in Microsoft Office, with a commitment to creating personalized experiences that elevate guest interactions.
Overview
3
3
years of professional experience
Work History
Outdoor Services
Cuscowilla on Lake Oconee
Eatonton, GA
02.2023 - Current
- Boosted guest satisfaction through optimized outdoor services.
- Enhanced collaboration among outdoor staff to ensure smooth event and daily operations.
- Developed strong, long-term relationships with members by providing tailored outdoor services. Ensured exceptional member experiences, resulting in positive member feedback.
Outdoor Services
Idle Hour Country Club
Macon, GA
08.2022 - 02.2023
- Collaborated with golf course management, event coordinators, and maintenance teams to enhance club events.
- Exhibited a careful approach to service execution, confirming that each detail met club members' high standards.
- Consistently interacted with members to ensure satisfaction, addressing concerns swiftly.
Food Runner
Aubri Lanes at the Club
Milledgeville, GA
09.2021 - 07.2022
- Coordinated with front-of-house and back-of-house teams to ensure that orders were correct and delivered on time. Exceeded guest expectations with clear communication, preventing any service delays, and ensuring each guest's needs were met.
- Built rapport with regular guests, learned their preferences, and delivered personalized service. This increased return visits and developed a sense of exclusivity at the restaurant.
- Applied meticulous attention to detail in order presentation, meeting high organizational standards.
Education
BUSINESS MANAGEMENT -
Georgia College and State University
Milledgeville, GA08.2025
BUSINESS ADMINISTRATION -
Georgia Military College
Milledgeville, GA05.2024
HIGH SCHOOL DIPLOMA -
Creekview High School
Canton, GA05.2019
Skills
- Active Listening
- Attention to Detail
- Relationship Building
- Microsoft Office
- Conflict Resolution
- Customer Service
Awards
RNMKRS SpeedSell, 12/01/24, Won the RNMKRS SpeedSell virtual sales competition at Georgia College and placed 10th in the country.
Dean's List (Achieved 3.5)
Affiliations
- Pi Kappa Alpha Fraternity, Milledgeville, GA
- Marketing and Advertising Club, Georgia College
Timeline
Outdoor Services
Cuscowilla on Lake Oconee
02.2023 - Current
Outdoor Services
Idle Hour Country Club
08.2022 - 02.2023
Food Runner
Aubri Lanes at the Club
09.2021 - 07.2022
BUSINESS MANAGEMENT -
Georgia College and State University
BUSINESS ADMINISTRATION -
Georgia Military College
HIGH SCHOOL DIPLOMA -
Creekview High School
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