Collin Miller
Evansville,IN
Summary
Accomplished Account Manager, Customer Relationship Specialist, and Internet Sales Manager with extensive experience in marketing management, business development, and driving revenue growth through innovative process improvements. Substantial experience in product management, social media marketing, customer service leadership, business administration, and maintaining appropriate financial controls. Successfully building and leading high-performing teams through performance management, executive leadership, and providing actionable recommendations. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including management, staff, and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Ramp Agent
Unifi
08.2023 - Current
- Ensured timely boarding, loading, and unloading of aircraft, demonstrating strong time management skills and attention to detail
- Prioritized customer satisfaction by delivering exceptional service, resolving complaints, and ensuring a smooth travel experience
- Contributed to maintaining a spotless safety record by consistently adhering to safety guidelines and protocols, ensuring zero accidents or incidents
- Proficient in handling various ground service equipment, showcasing technical competence and attention to safety protocols
- Collaborated with team members and various departments to coordinate flight operations and resolve issues efficiently.
Account Manager
OneMain Financial
03.2020 - 07.2022
- Collaborating with cross-functional teams including marketing, product development, and sales to develop and execute strategic initiatives
- Preparing reports, presentations, and other deliverables that communicate research findings to key stakeholders
- Collect and analyze data from various sources including primary and secondary research, internal and external databases, and industry reports
- Developed and implemented surveys to collect data on consumer preferences and needs related to loans, resulting in actionable insights
- Conducted competitive analysis and benchmarking to assess the company's position in the consumer loans market
- Developed and maintained reports that tracked and analyzed key performance indicators, such as loan origination and delinquency rates.
Customer Service/Ramp Agent
United Ground Express
10.2019 - 07.2020
- Successfully informed passengers of gate departure status, announced flight delays, and coordinated seating changes
- Loaded/unloaded luggage, entered cargo inventory records into the database, and briefed cargo amounts to flight crew
- Increasing efficiency by over 30% by Identifying areas for improvement and resolving process issues in a timely manner
- Greeted passengers upon landing, coordinated various seating specifications, and aided elderly/disabled passengers
- Practiced safety-conscious behaviors in all operational processes and procedures to ensure compliance with regulations
- Increased client satisfaction and retention by over 15% through high-contact communication and support
- Operated heavy equipment in a safe manner, trained other associates on aircraft safety, and escalated issues to management
- Continuously operated baggage scanners and computers to ensure cargo was routed correctly to correct destinations.
Internet Sales Manager
Kenny Kent Chevrolet
06.2018 - 10.2019
- Engaged and followed up with customers in regard to sales, product features, and the best products to meet their needs
- Re-engineering processes as well as leading performance management resulting in 100% successful deadline attainments
- Revised the company website, managed online product inventory, and built rapport with clients to ensure satisfaction
- Collaborated with stakeholders to understand the needs and goals of clients and implement strategic product solutions
- Managed communication of consumer motivations, behaviors, and results and coordinated improvements with clients
- Defined and refined brand strategies, translating them into brand plans and go-to-market strategies for implementation
- Conducting on-page and off-page optimization activities, such as link building, content marketing, and social media promotion
- Performing technical SEO audits to identify and resolve issues with website structure and functionality
- Communicating SEO progress and results to stakeholders, including senior management
- Improving website ranking for targeted keywords, resulting in increased organic traffic.
Customer Relationship Specialist
Alorica Telecommunications
07.2017 - 02.2018
- Used multiple tools and systems such as billing systems, knowledge base, and technical tools to assist with resolutions
- Improved customer satisfaction and retention opportunities through the use of updated knowledge of products
- Composed, prepared, edited, or distributed correspondence and other department documents to the relevant contacts
- Effectively made recommendations regarding ways to improve the institution and provide the best customer experience
- Increased customer retention rates by 40%
- Developed and executed customer engagement strategies that resulted in increased customer loyalty and referrals
- Developed and maintained reports that tracked and analyzed key performance indicators to inform business decisions
- Stayed up-to-date on industry trends and best practices in customer relationship management to continually improve processes and strategies
- Improved customer satisfaction scores through the implementation of new customer service policies and procedures.
Engagement Specialist
Startek Telecommunications
05.2016 - 06.2017
- Interacted with staff, internal departments, and all customers to resolve customer service issues and improve processes
- Efficiently composed and proofread all business memos, letters, or reports to ensure error-free communication efforts
- Create and curate engaging content across social media platforms, such as Facebook, Instagram, Twitter, LinkedIn, and YouTube
- Manage social media accounts, including monitoring and responding to comments and messages
- Plan and execute paid social media campaigns to drive traffic, sales, and applicants
- Collaborate with cross-functional teams, such as creative, product, and sales, to develop and execute integrated marketing campaigns
- Developed and implemented an email marketing campaign that resulted in increased open and click-through rates to drive engagement and conversions.
Education
Bachelor of Science in Business Administration, Marketing -
Western Governors University
Skills
- Event Management
- Executive Leadership & Office Management
- Training
- Product Inventory & Supply Chain Oversight
- Maintaining Appropriate Financial Controls
- Driving Revenue Growth & Profitability
- Business Administration & Development
- Mentoring Management
- Proactive & Responsive Customer Service
- Social Media Marketing & Communications
- Operations Management & Business Development
- Revising Documentation
- Team Leadership
- Preparing & Distributing Performance Reports
- Project Management & Development
- HubSpot
- Oracle
- Salesforce
- SEO
- Email Marketing
- Digital Marketing
- Customer Relationship Management
- Google Analytics
- Market Research
- Social Media Management
- Branding
- Content Marketing
- Analytics
- SEM
- Strategic Planning
- Business Analysis
- Content Creation
- Sales Management
- Content Development
- B2B Sales
Certification
Driver's License
Timeline
Customer Service/Ramp Agent
Unifi
08.2023 - Current
Account Manager
OneMain Financial
03.2020 - 07.2022
Customer Service/Ramp Agent
United Ground Express
10.2019 - 07.2020
Internet Sales Manager
Kenny Kent Chevrolet
06.2018 - 10.2019
Customer Relationship Specialist
Alorica Telecommunications
07.2017 - 02.2018
Engagement Specialist
Startek Telecommunications
05.2016 - 06.2017
Bachelor of Science in Business Administration, Marketing -
Western Governors University