COLLIN Millis
Boise,ID
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Mountain Alarm Fire and Security
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
FAS Sales Representative
Cintas Corporation
03.2021 - 02.2024
- Multiple Summit Club Achiever
- Responsibilities include the following
- Cold calling new prospects selling first aid, PPE, and safety supplies Working through Dynamics CRM client relations
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Trained and mentored new sales representatives
- Hold 'competitive intelligence' calls with regional sales reps and managers
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Service Manager
CINTAS, Professional Uniform And Facility Services
06.2018 - 03.2021
- Managed 38 route drivers and 3 supervisors
- Training and coaching on sales techniques
- Training and coaching service team on current and new product lines
- Met with over 200 customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
Uniform Sales Representative
CINTAS, Professional Uniform And Facility Services
04.2016 - 05.2018
- Responsibilities include the following
- Addressed each customer's needs and wants to recommend suitable product options
- Exceeded sales goals, increased revenue, and facilitated sales by prospects to generate new business to achieve company growth goals
- Used a consultative sales approach to understand and meet customer needs
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients
- Used Dynamics CRM to maintain the company database with essential account and sales information.
Production Supervisor (First Shift)
CINTAS, Professional Uniform And Facility Services
01.2015 - 04.2016
- Responsibilities include the following: Oversight and management of 30+ Production Partners
- Stockroom Supervisor (Controlled location Material Cost)
- Took the location's material cost from 23% to 14.5% in just 6 months
- Evaluated team member performance regularly to identify and resolve productivity concerns
- Trained staff of direct labor employees to perform assembly and manufacture of specified products
- Accomplished targets and met the demand by assessing equipment performance, reviewing materials supplies, and organizing manpower
- Boosted production throughput and quality by revamping procedures and monitoring strategies.
Production Supervisor, Shift
CINTAS, Professional Uniform And Facility Services
01.2014 - 01.2015
- Responsibilities include the following: Oversight and management of 7-man load/unload team
- HSE Coordinator / Head of Executive Steering Committee
- Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower
- Monitored materials use to identify concerns and keep costs low
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
Logistics Coordinator
Rose and Associates
08.2010 - 01.2014
- Manage inventory for 13 companies between 13 reps in 5 states
- Shipping/receiving medical implants and instruments
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Maintained department procedures manual detailing processing requirements for each account.
Education
Bachelor of Science - Kinesiology
West Texas A&M University
Canyon, Texas05.2009
Associate of Applied Science - Welding
Ranger Junior College
Ranger, Texas12.2006
Associate of Applied Science -
Blinn Junior College
Brenham, Texas05.2005
High School Diploma -
Wylie Senior High School
Wylie, Texas05.2004
Skills
- Product Management and Pricing
- Product Merchandising and Distribution
- Sales Expertise
- B2B Sales
- Staff Training
- Inside and Outside Sales
- Training and Development
- Upselling Techniques
Certification
- Six Sigma Green-Belt
- Supervisor and Management Effectiveness
- Emotional Intelligence
- Meticulous Hiring
Accomplishments
- FAS Sales Summit Club Q1-Q4
- Service Manager of The Year FY'20
- Presidents Club FY'20
- Most Accounts Renewed Q3 & Q4
- Most Dollars Renewed Q4, Service Manager Win the Week Q4.
- Uniform Sales Summit Club 5 of 8 Quarters.
- #1 Uniform Rep in Region 2 total Quarters.
- Took Location Material Cost From 23.2% to 14.5% in 6 Months.
- Stockroom National Ranking from 296th to 14th in 6 Months.
Timeline
Account Manager
Mountain Alarm Fire and Security
02.2024 - Current
FAS Sales Representative
Cintas Corporation
03.2021 - 02.2024
Service Manager
CINTAS, Professional Uniform And Facility Services
06.2018 - 03.2021
Uniform Sales Representative
CINTAS, Professional Uniform And Facility Services
04.2016 - 05.2018
Production Supervisor (First Shift)
CINTAS, Professional Uniform And Facility Services
01.2015 - 04.2016
Production Supervisor, Shift
CINTAS, Professional Uniform And Facility Services
01.2014 - 01.2015
Logistics Coordinator
Rose and Associates
08.2010 - 01.2014
Bachelor of Science - Kinesiology
West Texas A&M University
Associate of Applied Science - Welding
Ranger Junior College
Associate of Applied Science -
Blinn Junior College
High School Diploma -
Wylie Senior High School
- Six Sigma Green-Belt
- Supervisor and Management Effectiveness
- Emotional Intelligence
- Meticulous Hiring
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