Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Collin Nelsey

Owensboro,Kentucky

Summary

Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management.


Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

FOH Service Manager

Applebees
09.2021 - 07.2022
  • I was promoted from Key manager at the Madisonville KY location to Front of House manager at the Owensboro KY location
  • I was responsible for creating a clean and comfortable environment for our guests and a fun and exciting environment for our Team members
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • I spent most of my time engaging with my staff in a positive way and was able to improve the morale during my shifts
  • I also built several relationships with our regular guests and still have good relationships with them now
  • In July of 2022, Our GM was promoted to AD and our Kitchen manager relocated to another location for a better opportunity
  • Where I was moved to the Kitchen Manager Position.

KITCHEN MANAGER

Applebees
07.2022 - Current
  • In August of 2022, I was moved to the Kitchen Manager position during a time of extreme change
  • Myself and my Bar Manager were responsible for running the store for the month of August while we waited for our new GM to arrive from Henderson
  • I learned to do the weekly reports, payroll, Financial forecaster, and various other GM related tasks (I have maintained my knowledge of these tasks as I have assisted my current GM on several occasions while she has been assisting our AD, performing Serv Safe classes, etc.)
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • I made the kitchen more organized and easier to work in
  • I maintain a fair and balanced approach to my cook line and like to keep a positive environment.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • I have learned the ins and outs of budgeting and controllable profit and have had direct positive impact to the budget through inventory control

Education

High School Diploma -

Homeschooled
Michigan
05.2012

Skills

  • Restaurant Management
  • Scheduling
  • Team building
  • Maintaining Staff
  • Cash Handling and Accountability
  • Multitasking and Organization
  • Customer Service
  • Food Safety
  • Inventory Management
  • Staff Supervision
  • Food Preparation
  • Inventory Control

Certification

Serv Safe Certified until May 2026

Timeline

KITCHEN MANAGER

Applebees
07.2022 - Current

FOH Service Manager

Applebees
09.2021 - 07.2022

High School Diploma -

Homeschooled

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Collin Nelsey