Collin Reis
West Bend
Summary
Underwriter with expertise in application review, policy interpretation, and risk management. Consistently achieved performance targets while mentoring junior staff and negotiating favorable terms to enhance agency partner satisfaction. Looking to move from the admitted to the non-admitted market to be part of the innovative side of the insurance industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Underwriter
West Bend Insurance Company
West Bend, WI
06.2023 - 03.2026
- Reviewed policy renewals for compliance and adjusted terms based on risk assessment.
- Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
- Negotiated favorable terms with clients, balancing risk and reward effectively.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
Claims Representative
West Bend Insurance Company
West Bend, WI
12.2021 - 06.2023
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Coordinated with repair shops to ensure proper services were provided to clients after accidents or incidents covered under their policies.
- Investigated claim details thoroughly to identify potential fraud or misrepresentation, protecting company assets.
- Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.
Customer Service Representative
Masonite Architectural
Tampa, FL
06.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food/Guest Service Representative
Kwik Trip
Cedarburg, WI
07.2020 - 07.2021
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Monitored inventory of supplies and coordinated with vendors to ensure adequate stock levels.
- Developed and maintained positive relationships with guests, fostering loyalty and repeat visits.
Student Bank Teller
Forward Bank
Thorp, WI
11.2014 - 05.2020
- Managed cash drawer, maintained balance, and performed daily reconciliation tasks.
- Implemented improved workflow processes that reduced transaction times and increased efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
IT Intern
Forward Bank
Marshfield, WI
05.2019 - 08.2019
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Documented IT procedures and best practices, creating valuable knowledge base for current and future team members.
Education
Bachelor of Science -
Bachelor of Science - Information Technology
Concordia University of Wisconsin
Mequon, WI05-2021
Skills
- Application review
- Relationship building
- Risk management
- Policy interpretation
- Terms negotiation
- Renewing policies
Certification
- Associate in Surplus Lines Insurance (ASLI)
- Associate in Insurance (AINS)
- Associate in Insurance Services (AIS)
Languages
English
Native or Bilingual
Timeline
Underwriter
West Bend Insurance Company
06.2023 - 03.2026
Claims Representative
West Bend Insurance Company
12.2021 - 06.2023
Customer Service Representative
Masonite Architectural
06.2021 - 11.2021
Food/Guest Service Representative
Kwik Trip
07.2020 - 07.2021
IT Intern
Forward Bank
05.2019 - 08.2019
Student Bank Teller
Forward Bank
11.2014 - 05.2020
Bachelor of Science -
Bachelor of Science - Information Technology
Concordia University of Wisconsin