Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Collin Richardson

Brookhaven ,PA

Summary

Adept at driving team success and optimizing workflow, I leveraged my problem-solving aptitude and exceptional customer service skills at Chic-Fil-A to enhance team performance and customer satisfaction. Recognized for adaptability and professionalism, I excel in fast-paced environments, embodying reliability while fostering significant organizational development.

Overview

4
4
years of professional experience

Work History

Team Member

Chic-Fil-A
07.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Employee

Phil and Jims
04.2021 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

No Degree - Psychology And Exercise Science

University of Connecticut
Storrs, CT
05-2028

High School Diploma -

Sun Valley High School
Aston Mills, PA
06-2024

Skills

  • Cleaning
  • Training and mentoring
  • Complaint resolution
  • Sales expertise
  • Social media expertise
  • Hospitality and accommodation
  • Multitasking
  • Team building
  • Conflict Resolution
  • Reliability
  • Professionalism
  • Adaptability
  • Crisis Management
  • Organizational Development
  • Workflow Optimization
  • Problem-solving aptitude

Accomplishments

I was selected for American Music Abroad for my high school choir. This allowed for me to travel to 5 european countries; Switzerland, Austria, Germany, France, and Belgium to sing for locals in small towns. Great travel experience and allowed for me to see more of the world.

Timeline

Team Member

Chic-Fil-A
07.2022 - Current

Employee

Phil and Jims
04.2021 - 07.2021

No Degree - Psychology And Exercise Science

University of Connecticut

High School Diploma -

Sun Valley High School

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Collin Richardson