Summary
Overview
Work History
Education
Skills
Timeline
Generic

COLLIN R. MOORE

Clemmons,United States

Summary

Dedicated and results-driven professional with a strong background in administrative operations, client communication, and team coordination. Proven ability to manage sensitive information, streamline workflows, and support both customers and internal teams in remote and in-person settings. Skilled in multitasking, maintaining accuracy, and delivering high-quality service under pressure. Proficient in Microsoft Office Suite, Salesforce, and various proprietary platforms. Currently pursuing an A.A.S. in Business Administration, with a commitment to continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Publix
08.2024 - 05.2025
  • Provided friendly and efficient customer service by greeting shoppers, processing transactions quickly, and addressing customer inquiries or concerns
  • Operated POS systems to scan items, apply discounts, handle coupons, and process payments via cash, credit, debit, or EBT
  • Recognized potential product loss scenarios and took proactive steps to mitigate impact, including escalating unusual cases to management for resolution
  • Utilized personalized service, proactive problem-solving, and promotional engagement to foster positive customer experiences, contributing to repeat patronage and long-term customer loyalty
  • Maintained a clean and organized checkout area to ensure a welcoming environment and comply with store standards
  • Monitored front-end operations to identify potential risks such as transaction discrepancies or policy violations, promptly escalating issues to management to ensure swift resolution and safeguard store integrity
  • Assisted in bagging groceries and offering carryout service to enhance the customer experience and maintain Publix’s high service standards
  • Collaborated with front-end and store teams to support smooth operations during peak shopping hours
  • Promoted Publix programs such as reusable bags, online ordering, and in-store promotions to increase customer engagement

Personnel/C – Suite Specialist (Human Resources)

United States Navy
08.2022 - 06.2024
  • Assisted with administrative, human resource, training administration, and support efforts while conducting in-depth research and compiling reports to accomplish unit objectives.
  • Managed correspondence for 400 contacts, ensuring the integrity, security, and confidentiality of personally identifiable information.
  • Established and maintained efficient office management processes; performed routine administrative duties such as maintaining office supplies, and processing email/mail.
  • Scheduled depositions and coordinated meetings including video conferences, conference calls, equipment, and presentation materials.
  • Developed and implemented standard operating procedures for various unit activities, including an in-processing system that enhanced workforce efficiency by 50%, allowing the unit to concentrate on mission-critical tasks.
  • Led the successful relocation of over 1,000 personnel to follow-on schools or the Naval fleet, ensuring seamless transitions and minimizing disruptions through meticulous planning and coordination.
  • Communicated with Senior Executives, and enhanced coordination to supplement organizational efforts to strengthen manpower, professional development, and quality of life for junior personnel.

Submarine Sonar Technician

Unites States Navy
08.2021 - 06.2024
  • Improved sonar system performance by troubleshooting and diagnosing technical issues in a timely manner.
  • Assisted in the integration of new software updates into existing systems, facilitating seamless transitions between versions without disrupting operations.
  • Collaborated with fellow technicians to resolve complex issues, ensuring optimal system functionality.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring compliance with all security protocols and regulations.
  • Provided extensive training and mentoring to fellow personnel to convey experience and expertise in sonar and acoustic equipment and enhance team performance.

Education

GED -

Forsyth Tech. Community College
Winston-Salem, NC
07-2021

Skills

  • Strict confidentiality and policy compliance
  • Client retention strategies
  • Risk assessment and escalation procedures
  • Account research and discrepancy resolution
  • Loss identification and mitigation
  • Interdepartmental communication
  • Efficient data entry
  • Proficient in Microsoft Office Suite and Salesforce

Timeline

Customer Service Representative

Publix
08.2024 - 05.2025

Personnel/C – Suite Specialist (Human Resources)

United States Navy
08.2022 - 06.2024

Submarine Sonar Technician

Unites States Navy
08.2021 - 06.2024

GED -

Forsyth Tech. Community College

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