COLLIN R. MOORE
Clemmons,United States
Summary
Dedicated and results-driven professional with a strong background in administrative operations, client communication, and team coordination. Proven ability to manage sensitive information, streamline workflows, and support both customers and internal teams in remote and in-person settings. Skilled in multitasking, maintaining accuracy, and delivering high-quality service under pressure. Proficient in Microsoft Office Suite, Salesforce, and various proprietary platforms. Currently pursuing an A.A.S. in Business Administration, with a commitment to continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
Clemmons, NC
08.2024 - 05.2025
- Provided friendly and efficient customer service by greeting shoppers, processing transactions quickly, and addressing customer inquiries or concerns
- Operated POS systems to scan items, apply discounts, handle coupons, and process payments via cash, credit, debit, or EBT
- Recognized potential product loss scenarios and took proactive steps to mitigate impact, including escalating unusual cases to management for resolution
- Utilized personalized service, proactive problem-solving, and promotional engagement to foster positive customer experiences, contributing to repeat patronage and long-term customer loyalty
- Maintained a clean and organized checkout area to ensure a welcoming environment and comply with store standards
- Monitored front-end operations to identify potential risks such as transaction discrepancies or policy violations, promptly escalating issues to management to ensure swift resolution and safeguard store integrity
- Assisted in bagging groceries and offering carryout service to enhance the customer experience and maintain Publix’s high service standards
- Collaborated with front-end and store teams to support smooth operations during peak shopping hours
- Promoted Publix programs such as reusable bags, online ordering, and in-store promotions to increase customer engagement
Personnel/C – Suite Specialist (Human Resources)
United States Navy
Groton, CT
08.2022 - 06.2024
- Assisted with administrative, human resource, training administration, and support efforts while conducting in-depth research and compiling reports to accomplish unit objectives.
- Managed correspondence for 400 contacts, ensuring the integrity, security, and confidentiality of personally identifiable information.
- Established and maintained efficient office management processes; performed routine administrative duties such as maintaining office supplies, and processing email/mail.
- Scheduled depositions and coordinated meetings including video conferences, conference calls, equipment, and presentation materials.
- Developed and implemented standard operating procedures for various unit activities, including an in-processing system that enhanced workforce efficiency by 50%, allowing the unit to concentrate on mission-critical tasks.
- Led the successful relocation of over 1,000 personnel to follow-on schools or the Naval fleet, ensuring seamless transitions and minimizing disruptions through meticulous planning and coordination.
- Communicated with Senior Executives, and enhanced coordination to supplement organizational efforts to strengthen manpower, professional development, and quality of life for junior personnel.
Submarine Sonar Technician
Unites States Navy
New London, CT
08.2021 - 06.2024
- Improved sonar system performance by troubleshooting and diagnosing technical issues in a timely manner.
- Assisted in the integration of new software updates into existing systems, facilitating seamless transitions between versions without disrupting operations.
- Collaborated with fellow technicians to resolve complex issues, ensuring optimal system functionality.
- Maintained a high level of confidentiality when handling sensitive information, ensuring compliance with all security protocols and regulations.
- Provided extensive training and mentoring to fellow personnel to convey experience and expertise in sonar and acoustic equipment and enhance team performance.
Education
GED -
Forsyth Tech. Community College
Winston-Salem, NC07-2021
Skills
- Strict confidentiality and policy compliance
- Client retention strategies
- Risk assessment and escalation procedures
- Account research and discrepancy resolution
- Loss identification and mitigation
- Interdepartmental communication
- Efficient data entry
- Proficient in Microsoft Office Suite and Salesforce
Timeline
Customer Service Representative
Publix
08.2024 - 05.2025
Personnel/C – Suite Specialist (Human Resources)
United States Navy
08.2022 - 06.2024
Submarine Sonar Technician
Unites States Navy
08.2021 - 06.2024
GED -
Forsyth Tech. Community College