Collin Roehner
Tallahassee,FL
Summary
Dedicated customer service specialist with 15+ years of excellence and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure while adapting to new situations and challenges to best enhance the organizational brand. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
21
21
years of professional experience
Work History
Commission Deputy Clerk II
Florida Public Service Commission
Tallahassee, Florida
06.2020 - Current
- Central point of contact for all confidential filings.
- Reviewed appeal documents and upper tribunal pleadings.
- Responsible for notifying commission staff of Chapter, 25 F.A.C., rule updates.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Interacted with customers by phone, email or in-person to provide information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Revenue Specialist II
Florida Department Of Revenue
Tallahassee, United States
09.2019 - 06.2020
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Collected delinquent federal taxes and secured all delinquent returns.
- Furnished taxpayer assistance and information to general public.
Lead Retail Sales Associate
GNC Live Well
Cheyenne, Wyoming
01.2019 - 05.2019
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coordinated trade marketing to improve positioning in retail stores.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Tightened security around store to reduce shrink and alleviate theft.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Assisted in driving sales through targeted product presentation and merchandising.
Hardlines
Target
Cheyenne, Wyoming
09.2018 - 11.2018
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Parts & Service Specialist
Harmony Hearth & Home
Cheyenne, Wyoming
12.2017 - 09.2018
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Adhered to company guidelines for performance and compliance.
Apprentice Roofer
Chip Cooper Roofing, Inc.
Santa Maria, CA
06.2017 - 10.2017
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Designated and managed material staging areas.
- Expanded knowledge of roofing materials, techniques and cost effectiveness.
- Safely used all tools and equipment to prevent worksite injuries.
- Managed inventory of roofing supplies and materials.
- Installed, repaired and replaced single-ply roofing systems.
Commission Deputy Clerk I
Florida Public Service Commission
Tallahassee, FL
06.2016 - 06.2017
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide information.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Date-stamped and distributed over-the-counter documents.
Instructor/Manager on Duty
Logan's Martial Arts Academy
Tallahassee, FL
06.2009 - 09.2016
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Oversaw student development operations with team of 6 personnel.
- Defined clear targets and objectives and communicated to other team members.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for students and provided feedback on methods for reaching those milestones.
Regional Duty Officer
Florida Department Of Highway Safety And Motor Vehicles
Tallahassee, FL
12.2015 - 06.2016
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Coordinated radio and data communication traffic to established federal, state, and local rules and regulations.
- Dispatched troopers to collision scenes and other calls for service.
- Provided officers with accurate and timely information necessary to maintain officer safety.
- FCIC/NCIC and 911 certified.
- Reported and interpreted emergency (as well as non-emergency) information to and from mobile units and other data bases.
File Clerk/Office Runner
Butler Weihmuller Katz & Craig, Inc.
Tallahassee, FL
08.2014 - 09.2015
- Implemented improvements to file systems and procedures.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Responded to internal and external requests for information.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Examined, categorized and sorted incoming documents.
- Classified files based on source, type or other details.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Flooring Sales Specialist
The Home Depot Inc
Tallahassee, FL
07.2014 - 10.2014
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Assisted customers with selecting appropriate floor types and styles.
- Discussed pricing, additional charges and payment plans during sales process.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Automotive Specialist
Advance Auto Parts
Tallahassee, FL
11.2010 - 01.2012
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Completed customer orders and updated database.
- Assisted customers with their DIY needs (alternators, starters, fuses, batteries, serpentine belts).
- Transported automotive parts to local technicians.
Operations Technician
Elbit Systems Of America
Tallahassee, FL
08.2010 - 11.2010
- Responsible for mechanical and electrical assembly of military weapon components.
- Maintained overall safe work environment through OSHA and ISO guidelines.
Operations Specialist
General Dynamics Land Systems
Tallahassee, FL
06.2008 - 07.2010
- Responsible for mechanical and electrical assembly of military weapon components.
- Maintained overall safe work environment through OSHA and ISO guidelines.
Home Specialist
Dillard's
Tallahassee, FL
08.2007 - 05.2008
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Identified issues, analyzed information and provided solutions to problems.
- Drove sales and met monthly goals by effectively communicating with the consumer.
Shift Supervisor
Bruegger's Bagels
Tallahassee, FL
08.2005 - 08.2007
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Responded to and resolved customer questions and concerns.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Documented daily production and materials usage in Microsoft Excel to track data.
- Applied security, safety and loss prevention strategies during shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05.2014
Associate of Arts - Applied Sciences
Tallahassee Community College
Tallahassee, FL12.2009
Skills
- Accounts Payable and Accounts Receivable
- Customer Satisfaction
- Customer Relationship Management
- Professional Correspondence
- Schedule Management
- Confidential Data Protection
- File and Database Management
- Data Gathering
- Administrative Management
- Advising and Coaching
- System Optimization
- Company Standards
Accomplishments
- Achieved Florida Public Service Commission's Employee of the Month January 2022.
- Used Microsoft Excel to develop a more efficient means of tracking all final orders sent to the Division of Administrative Hearings.
- Collaborated with Supervisor and effectively streamlined the New Employee Training manual to adjust for both visual and hands-on learners, thereby decreasing training time.
- Resolved confidential storage issues by recognizing inefficiencies and (with approval of supervisor) allocating the return or destruction of confidential material based on date of declassification.
Timeline
Commission Deputy Clerk II
Florida Public Service Commission
06.2020 - Current
Revenue Specialist II
Florida Department Of Revenue
09.2019 - 06.2020
Lead Retail Sales Associate
GNC Live Well
01.2019 - 05.2019
Hardlines
Target
09.2018 - 11.2018
Parts & Service Specialist
Harmony Hearth & Home
12.2017 - 09.2018
Apprentice Roofer
Chip Cooper Roofing, Inc.
06.2017 - 10.2017
Commission Deputy Clerk I
Florida Public Service Commission
06.2016 - 06.2017
Regional Duty Officer
Florida Department Of Highway Safety And Motor Vehicles
12.2015 - 06.2016
File Clerk/Office Runner
Butler Weihmuller Katz & Craig, Inc.
08.2014 - 09.2015
Flooring Sales Specialist
The Home Depot Inc
07.2014 - 10.2014
Automotive Specialist
Advance Auto Parts
11.2010 - 01.2012
Operations Technician
Elbit Systems Of America
08.2010 - 11.2010
Instructor/Manager on Duty
Logan's Martial Arts Academy
06.2009 - 09.2016
Operations Specialist
General Dynamics Land Systems
06.2008 - 07.2010
Home Specialist
Dillard's
08.2007 - 05.2008
Shift Supervisor
Bruegger's Bagels
08.2005 - 08.2007
Bachelor of Science - Psychology
Florida State University
Associate of Arts - Applied Sciences
Tallahassee Community College
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