Summary
Overview
Work History
Education
Skills
Timeline
Generic

Collin Swanson

Surprise,AZ

Summary

- Resourceful Project Manager with 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.


- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.


- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.


- Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience

Work History

Project Manager

That 1 Painter
03.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Managed approximately 15 incoming calls, emails per day from customers.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.

Assistant Store Manager

Lowes Home Improvment
10.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Sales Floor Supervisor

Lowes Home Improvment
02.2018 - 11.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Retail Sales Specialist

Lowes Home Improvment
02.2011 - 02.2018
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Consistently met or exceeded individual sales goals while contributing to overall store success.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.
  • Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
  • Maintained a well-organized and visually appealing store environment for optimal customer experience.
  • Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
  • Boosted sales revenue through effective upselling and cross-selling techniques.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Carpenter

Sierra Mill Cabinets
07.2005 - 01.2011
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Learned Carpenter skills, learned how to build cabinets and doors from scratch.
  • Finishing techniques for painting and staining different woods.

Education

Some College (No Degree) - History

Fullerton Community College
Fullerton, CA

GED -

El Dorado High School
Placentia

Skills

  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Team Building and Leadership
  • Attention to Detail
  • Staff Supervision
  • Employee Scheduling
  • Hiring and Training
  • Finish Carpentry
  • Power Tools Proficiency
  • Remodeling Projects
  • Data Entry
  • Spreadsheet Management
  • Report Generation

Timeline

Project Manager

That 1 Painter
03.2024 - Current

Assistant Store Manager

Lowes Home Improvment
10.2022 - Current

Sales Floor Supervisor

Lowes Home Improvment
02.2018 - 11.2022

Retail Sales Specialist

Lowes Home Improvment
02.2011 - 02.2018

Carpenter

Sierra Mill Cabinets
07.2005 - 01.2011

Some College (No Degree) - History

Fullerton Community College

GED -

El Dorado High School
Collin Swanson