COLLIN SZAFRANIEC
Corpus Christi,TX
Overview
6
6
years of professional experience
Work History
Barista
Hester's Cafe & Coffee Bar
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier/Expo
Executive Surf Club
03.2021 - 06.2024
- Processed customer transactions efficiently, ensuring smooth checkout experience.
- Provided product information to help customers make informed purchasing decisions.
- Assisted with opening and closing procedures for secure store operations.
- Facilitated smooth transactions by verifying customer identifications for age-restricted products.
- Enhanced team productivity by collaborating effectively with colleagues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Representative
Mike Shaw Toyota
09.2023 - 02.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
Retail Sales Representative
PacSun
04.2019 - 03.2022
- Monitored competitors' offerings to assist customers with informed purchase decisions.
- Enhanced customer satisfaction through exceptional product knowledge and personalized recommendations.
- Increased sales by advising on purchases and promoting additional products.
- Stayed updated on promotions, security protocols, and policies.
- Collaborated with team members to achieve sales goals and deliver outstanding service.
- Guided customers through the store layout to streamline their shopping experience.
- Boosted brand awareness and positive product impressions.
- Maintained a welcoming environment through cleanliness and organized displays.
- Adapted selling approaches based on individual customer needs.
- Trained new employees on policies and sales techniques.
- Managed multiple customer interactions during peak times to maximize revenue.
- Consistently exceeded sales targets through effective upselling.
- Conducted regular inventory audits to ensure accurate stock levels.
- Quickly adapted to new products, promotions, and retail systems.
- Managed cash register transactions accurately.
Seasonal Digital Specialist
PacSun
11.2020 - 01.2021
- The Digital Support Specialist is responsible for the efficient execution of all digital operations in order to drive sales growth and profitability through Ship From Store, BOPIS and Curb Side Pick Up
- This role supports the growth of the Omni contribution to our total business in response to ever changing customer shopping patterns
- The Digital Support Specialist ensures consistency with product picking, packaging, & shipping in the store and is accountable for a reduction in time spent on digital operations due to an increased familiarity and process efficiencies
- The Digital Support Specialist is part of a team that prioritizes and cares for our customers by delivering an outstanding Omni experience
- They support overall store goals by performing tasks that ensure product integrity and customer fulfillment
- This job is composed of a variety of different tasks which may be covered by operational training guidelines, tools and resources, and while individual judgment may occasionally be required in order to complete assigned tasks, most questions are directed to the Manager on Duty
Host
Water Street Oyster Bar
01.2019 - 04.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Associate - Business Management
Del Mar College
Corpus Christi, TX12.2024
Other - Cosmetology
Del Mar College
Corpus Christi, TX06.2021
High School Diploma - High school or equivalent
Flour Bluff High School
Corpus Christi, TX06.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Inventory management
- Up-selling
- POS systems
Timeline
Barista
Hester's Cafe & Coffee Bar
07.2024 - Current
Sales Representative
Mike Shaw Toyota
09.2023 - 02.2024
Cashier/Expo
Executive Surf Club
03.2021 - 06.2024
Seasonal Digital Specialist
PacSun
11.2020 - 01.2021
Retail Sales Representative
PacSun
04.2019 - 03.2022
Host
Water Street Oyster Bar
01.2019 - 04.2019
Other - Cosmetology
Del Mar College
High School Diploma - High school or equivalent
Flour Bluff High School
Associate - Business Management
Del Mar College
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