COLLIN WAITE
Plantation,FL
Summary
Adept individual with more than 15 years working as Assistant Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
26
26
years of professional experience
Work History
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours; weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with department or management to achieve favorable results.
- Worked closely with Manager to maintain optimum levels of communication to effectively and efficiently complete projects
- Developed and maintained courteous and effective working relationships
- Prepared variety of different written communications, reports and documents
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked with customers to understand needs and provide excellent service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems
- Successfully maintained clean, valid driver's license and access to reliable transportation
Customer Service Representative/Parts Advisor/Assistant Manager
Massey Yardley Chrysler Dodge Jeep Ram FIAT
PLANTATION, FL
01.1996 - Current
- Supervised 4 Parts Advisors in providing excellent customer service to callers requiring assistance for Purchases and Automotive diagnostic issues.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Established and maintained long-range plans for quality assurance.
Education
P.C. Repair
Harford Learning Direct Distance Learning
On Line Distance Learning08.1999
Associate of Arts - Medical Front Office & Billing & Coding
Florida Career College
Pembroke Pines, FL09.2022
Skills
- Customer service
- Leadership
- Adaptability
- Self-motivated professional
- Good listening skills
- Cultural awareness
Timeline
Customer Service Representative/Parts Advisor/Assistant Manager
Massey Yardley Chrysler Dodge Jeep Ram FIAT
01.1996 - Current
P.C. Repair
Harford Learning Direct Distance Learning
Associate of Arts - Medical Front Office & Billing & Coding
Florida Career College
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