Collin Watson
Marietta,GA
Summary
Knowledgeable risk managament/insurance with proven background in managing valet operations and ensuring high standards of customer service. Led teams to enhance efficiency and maintain seamless service flow, fostering positive client experience. Demonstrated reliability and adaptability in dynamic environments while overseeing daily tasks and resolving issues promptly.
Overview
7
7
years of professional experience
Work History
Valet Attendant Supervisor
Midtown Parking Service
09.2021 - Current
- Trained workers in service policies, safety requirements and specifics of activities.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Enhanced customer service based on feedback from guests.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Helped staff customize plans for specific groups based on age or ability level.
Customer Service Representative
Aerotek
01.2021 - 07.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Valet Supervisor
Ace Parking
11.2019 - 03.2020
- Supervised valet team members for improved productivity and adherence to company policies.
- Provided punctual, polite valet services to uphold professional standards.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
Valet Parking Supervisor
LAZ Parking
09.2017 - 07.2019
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
Education
BBA - Insurance And Risk Management
Georgia State University
Atlanta, GA07-2019
Skills
- Parking Management
- Incident Reporting
- Tasks delegation
- Customer complaint handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Team Leadership
- Vehicle Safety Knowledge
Timeline
Valet Attendant Supervisor
Midtown Parking Service
09.2021 - Current
Customer Service Representative
Aerotek
01.2021 - 07.2021
Valet Supervisor
Ace Parking
11.2019 - 03.2020
Valet Parking Supervisor
LAZ Parking
09.2017 - 07.2019
BBA - Insurance And Risk Management
Georgia State University
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