Collin C Allison
Lakeside,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
General Manager
Walsh Natural Health
08.2007 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Product Buyer
Walsh Natural Health
01.2005 - 03.2020
- Managed inventory levels, reducing stockouts and excess inventory costs.
- Conducted market research to identify emerging trends and make informed buying decisions.
- Evaluated vendor performance regularly, ensuring a high level of service and timely delivery of products.
- Improved order accuracy rates through meticulous documentation of requirements during vendor negotiations.
- Maintained open communication and strong functional relationship with suppliers through verbal and written communications.
- Prepared and analyzed reports to track inventory and purchasing trends.
Sales Associate/Assistant Store Manager
Walsh Natural Health
01.1997 - 01.2001
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reported issues to higher management with great detail.
Skills
- Operations Management
- Efficient multi-tasker
- Customer Relations
- Schedule Management
- Exceptional interpersonal communication
- Troubleshooting expertise
Volunteer Work
Foster Care Coordinator-Chicago English Bulldog Rescue 2020-Present
I work on a volunteer basis to find foster homes for the orphaned English Bulldogs in the care of the organization. I work with a team to provide the foster families with training, behavioral and veterinary support, and coordination of transport. I also participate in the screening interviews of potential foster families, relying on my experience to assist in making successful placements.
Timeline
General Manager
Walsh Natural Health
08.2007 - 03.2020
Product Buyer
Walsh Natural Health
01.2005 - 03.2020
Sales Associate/Assistant Store Manager
Walsh Natural Health
01.1997 - 01.2001
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