Colline Brantley
Ozark,AL
Summary
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Registration Specialist
Dale Medical Center
01.2021 - Current
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Performed data entry on CPSI and EPOWER doc to maintain and organize records of member and program information
- Welcomed as many as 50 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Used IPAS to record and organize patient insurance and medical information.
Shift Manager/Key Holder
Burger King
02.2014 - 06.2019
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Received and counted money.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Oversaw team of 8 employees.
- Broke down boxes and disposed of trash.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Submitted reports to senior management to aid in business decision-making and planning.
- Directed customers to correct store locations.
- Provided sales feedback to management to address concerns in sales reports.
Education
High School Diploma -
Carroll High School
Ozark, AL05.2012
Skills
- Insurance Eligibility Verifications
- Payment Processing
- Call Transfers
- Client Satisfaction
- Records Maintenance
- Information Assistance
- Time Management
- Demographics Information
- Information Updates
- Customer Inquiries
- Patient Greeting
- Team Leadership
Timeline
Registration Specialist
Dale Medical Center
01.2021 - Current
Shift Manager/Key Holder
Burger King
02.2014 - 06.2019
High School Diploma -
Carroll High School
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