COLLINI PAYNE
Houston
Summary
Comprehensive knowledge in document control, customer service, and ERP systems across various sectors. Track record of driving operational efficiency through targeted process improvements. Strong communication capabilities enhance collaboration and teamwork. Focused on delivering high-quality results in demanding situations.
Overview
15
15
years of professional experience
Work History
Remote Customer Service Representative
QVC- Qurate Retail Group
02.2024 - Current
- Answering customer calls, helping customers with problems and de-escalating situations
- Confirming refunds
- Taking payments
- Placing orders
- Analyzing account data
- Personalizing the experience for each caller
- Assist with daily call volume (service level takes priority)
- Provide correct resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Answer customer questions
- Process orders and transactions
- Resolve issues and complaints
- Collect customer feedback
- Provide information about products and services
- Track customer service metrics
- Recommend products and services
- Communication: Being able to exchange information with customers clearly and effectively
- Empathy: Being able to understand and share the feelings of customers
- Problem-solving: Being able to identify and resolve issues
- Patience: Being able to remain calm and understanding when dealing with customers
- Active listening: Being able to give customers their full attention
Hybrid Remote: Engineering Data Entry Clerk -Document Control Specialist
Drill Mec Inc
06.2021 - 02.2024
- Calculating dimensions, weight limitations and requirements in materials through raw material software, spreadsheets, and ERP software
- Software management
- Describing production methods step-by-step (including equipment and software types to be used)
- Create information materials list in computer-aided design software
- Design diagrams and layouts to illustrate workflow
- Prepare and review drawings along with the engineering team
- Identify potential operational issues and redesign products to improve functionality
- Use Structural Material Manager is a network-for, Windows-based program that aids steel fabricators in managing material lists
- The system: Weighs steel / stainless / aluminum items
- Prepare, edit, and create Bill of materials list in ERP software
- Implement task carried out by Project Management, and Engineering
- Store, catalogue and retrieve documents
- Maintain paper files, electronic files, in databases
- Develop / maintain systems for document storage and are responsible for document security and access
- Complete close out data books for customers on all jobs upon completion with detailed records of parts, raw material, and equipment used
- Procured and Expedited Various Raw Materials for rig up sequences
- Communication advocate & Conflict resolution liaison between customers and employees both through emails, phone, text chat
- Digital virtual communication
- Time management
- Accounting software
- Extreme multitasker and tech savvy
Remote Executive Assist. Project Controls Admin.
XCEL Plus
06.2021 - 02.2022
- Work From Home being very tech savvy, multitasker with efficient time management skills
- Collect, analyze, and draft documents/information to conserve executive’s time
- Virtual Customer service and call center representative advocating problem solving all dilemmas
- Schedule and plan all virtual meetings to manage executive’s calendar/schedule
- Attending meetings to act as executive representative and speak on business plans
- Receive customers and interact with them to identify and process their inquiries or requisitions
- Prepare presentations for executives by formatting, inputting, editing, and transmitting text and image
- Collect and analyze data to prepare reports useful in making key business decisions
- Utilize electronic, paper, filing systems to maintain proper records of important information/documents for all operations
- Prepare and deliver presentations required for staff induction and orientation
- Organize and schedule departmental project activities
- Worked Independently stayed Self-motivated
- Strong Communication as an advocate & Conflict resolution liaison for the company employees’ customers
- Problem solved Sales support for product inquiries tech savvy for all virtual procedures and operations
- Digital Marketing
- Digital designed content for online presentations and social media introductions
General Manager
Restaurant Supply Chain Mucho Pizza
07.2020 - 02.2021
- As the general manager I played a key role in the operation of our restaurants
- Managers had the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation
- Including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned
- Additional Responsibilities Included: Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management
- Effectively managing a franchise restaurant within the policies and guidelines of the company, always ensuring 100% customer satisfaction
- Controlled day-to-day operations by scheduling labor, ordering food and supplies, and motivating the restaurant team
- Ensured OSHA, local health and safety codes, and company safety and security policy were met
- Controlled profit & losses, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Ensured maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensured food quality and strived to achieve 100% customer satisfaction all calls regarding customer service representation for quality control
Office Manager/ Project Controls Admin
TRI-POINT Constructions Services
01.2019 - 06.2020
- Prepared bid invites with the contact lists for projects with their craft selection, sent bids out, communicated and followed up with bidders during bid process
- Received/Reviewed bids that included labor, material, with price break downs
- Requested W-9s, and certificate of insurance, maintained lean releases & warranties
- Change order logs, created change order request for projects
- Created & maintained construction schedules
- All Procurement and expediting management of purchases for planning standards and determination, specifications development, supplier research & selection, value analysis, financing, price negotiation, making the purchase (etc)
- All general office/manager duties
- Prepared, led and carried out meetings with field superintendents, general contractors, and project managers
- Attended all production meetings
- Effectively led the team's efforts securing department resources including budget preparation, development of budget reports, monitoring, analysis, and reporting of expenditures, to ensure our expenditures remained within budget
- Being involved in projects from the planning stages through the completion
- Reporting to management on the development of projects
Maintenance Coordinator
US Steel Offshore Operations
Houston
10.2014 - 01.2019
- Create maintenance schedules and generate work orders
- Maintain parts inventory
- Create procedural manuals that explain how to do certain tasks
- Maintained PM system to provide efficient operating procedures with minimal down time for production
- Estimate costs of labor and parts for industrial equipment
- Adjust schedules to account for emergency work
- Procurement purchasing and expeditor for various goods, services & equipment that tied into all functions of the plant
- Asset Management for all plant functions of generators, compressors, yard equipment, machinery, parts spare parts, raw materials etc
- Assisted Helped identify and solve potential problems for the whole plant in day-to-day operations before they were of hand or too costly
- All system Management ERP relations
Warehouse Supervisor
Impress For Less
Houston
10.2010 - 01.2013
- Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Complied with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
- Safeguarded warehouse operations and contents by establishing and monitoring security procedures and protocols
- Controlled inventory levels by conducting physical counts; reconciling with data storage system
- Maintained physical condition of warehouse by planning and implementing new design layouts, inspecting equipment
- Issued work orders for repair and requisitions for replacement of all goods involved in warehouse operations
- Oversee staff by recruiting, selecting, heading orientation, and training employees
- Maintained warehouse staffed job results by coaching, counseling employees, planning, monitoring job results
Education
Medical Assistant - Medical Assistant
Everest Institute
Houston TX 10.2010
Medical Externship - Medical Assistant
Delgado Chiropractor Medical Wellness Center
Pasadena TX09.2010
High School Diploma -
Channelview High School
Channelview, Texas05.2007
Skills
- Call handling
- Customer relations
- Transaction processing
- Data analysis
- Software management
- Conflict resolution
- ERP Software
- Purchasing
- Procurement
- Time management
- Order management
- Brand advocacy
- Customer retention
- Salesforce CRM
- Billing adjustments and refunds
- Document and records management
- Technical troubleshooting
- Complaint investigation
- Multitasking capacity
- Follow-up skills
- Calm under pressure
- Service upsells
- Shipping and logistics
- Negotiation skills
- Direct sales
- Member account management
- Receiving support
- Administrative and office support
- Trained in Salesforce
- Empathy and patience
- Shipping and receiving
- Phone etiquette
- Complaint handling
- Call triaging
- Product and service sales
- Service standard compliance
- Multi-task management
- Technical support
- Money handling
- Multitasking and prioritization
- Administrative support
- Warranty service
- Key stakeholder relationship building
- Paperwork processing
- Social perceptiveness
- Upselling techniques
- Data evaluation
- De-escalation techniques
- Customer relationship management
- Document control
- Inventory management
- Order processing
- Supply chain management
- Customer service
- Effective communication
- Quality assurance
- Process improvement
- Team collaboration
- Problem solving
- Scheduling
- Resource allocation
- Troubleshooting
- Material disposition
- Safety regulations compliance
- Materials coordination
- Time management abilities
- Procurement activity coordination
- Knowledgeable in Global Shop, Oracle, Diapason, OE_CS Applications
- Purchasing strategies
- Procurement software
- Multitasking Abilities
- Order preparation
- Product knowledge
- Purchasing processes
- Document management
- Vendor management
- Payment processing
- Regulatory compliance
- Claims processing
- Insurance verification
- Claim denial resolution
- Data security procedures
- Financial assessment
- Medical billing
- Problem-solving aptitude
- Client consultations
- Requirements reviews
- Account management
- Attention to detail
- Software proficiency
- Communication skills
- Scheduling appointments
- Customer feedback
- Dependable and responsible
- PPE compliance
Timeline
Remote Customer Service Representative
QVC- Qurate Retail Group
02.2024 - Current
Hybrid Remote: Engineering Data Entry Clerk -Document Control Specialist
Drill Mec Inc
06.2021 - 02.2024
Remote Executive Assist. Project Controls Admin.
XCEL Plus
06.2021 - 02.2022
General Manager
Restaurant Supply Chain Mucho Pizza
07.2020 - 02.2021
Office Manager/ Project Controls Admin
TRI-POINT Constructions Services
01.2019 - 06.2020
Maintenance Coordinator
US Steel Offshore Operations
10.2014 - 01.2019
Warehouse Supervisor
Impress For Less
10.2010 - 01.2013
Medical Assistant - Medical Assistant
Everest Institute
Medical Externship - Medical Assistant
Delgado Chiropractor Medical Wellness Center
High School Diploma -
Channelview High School
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