Collins Ajayi
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Neighborhood Credit Union
Dallas, TX
06.2019 - 01.2024
- Delivered outstanding customer service, consistently demonstrating empathy, accuracy and timeliness while addressing member account issues and supporting business objectives.
- Provided members with general information regarding Credit Union Services, recorded and maintained accurate case notes of member interactions and call history.
- Demonstrated core values of Honesty, Integrity, Respect and Dignity while emphasizing growth, performance, and accountability in work behavior.
Customer Service Representative
Steward Health Care
Dallas, TX
02.2012 - 05.2019
- Entered patient data into electronic medical records (EMR) and efficiently addressed appointments, questions, complaints or concerns.
- Managed payment collection for treatment, facilitated communication with insurance companies, maintained accurate patient medical records.
- Ensured patients were informed and updated on new products as part of patient services responsibilities.
Customer Service Representative
Cox Communications
Dallas, TX
04.2010 - 02.2012
- Provided real-time troubleshooting support to customers, effectively resolving technical issues and ensuring customer satisfaction.
- Maximized opportunities for selling additional or upgraded services to customers, enhancing their customer experience.
- Provided comprehensive customer service including product selection, ordering, billing, and technical support.
Education
High School Diploma -
Hill Top High School
Ibadan NigeriaSkills
- Data Entry
- Call Management
- Data Collection
- Information Security
- Clerical Support
- Multi-Task Management
- Active Listening
- Microsoft Office Suite
- Microsoft Excel
- Computer Proficiency
- Technical Support
- Medical terminology knowledge
- CRM Software
- Office equipment proficiency
Timeline
Customer Service Representative
Neighborhood Credit Union
06.2019 - 01.2024
Customer Service Representative
Steward Health Care
02.2012 - 05.2019
Customer Service Representative
Cox Communications
04.2010 - 02.2012
High School Diploma -
Hill Top High School
Similar Profiles
Brenda MirandaBrenda Miranda
Compliance & Risk Manager at Neighborhood Credit UnionCompliance & Risk Manager at Neighborhood Credit Union
Gennifer ElseyGennifer Elsey
Collateral Specialist at Neighborhood Credit UnionCollateral Specialist at Neighborhood Credit Union
Marissa MonteroMarissa Montero
Digital Experience Specialist at Neighborhood Credit UnionDigital Experience Specialist at Neighborhood Credit Union
Oliver PollardOliver Pollard
Branch Manager at Neighborhood Credit UnionBranch Manager at Neighborhood Credit Union
Giovani GonzalezGiovani Gonzalez
Electronic/IT Technician at Move SolutionsElectronic/IT Technician at Move Solutions