Collins Asante
Social Worker
Columbus,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Security Officer
Nationwide Children Hospital
Columbus , Ohio
01.2019 - Current
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded quickly to emergency situations to assess and deflect issues.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Defined clear targets and objectives and communicated to other team members.
- Managed and motivated employees to be productive and engaged in work.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Social Worker
Nationwide Children Hospital
Columbus, OHIO
01.2013 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Education
ENTREPRENEURSHIP AND FINANCE
Kumasi Polytechnic
Ghana W/A 06.2009 - 10.2012
Associate of Science - Network Administration
My Computer Career
Columbus, OH 05.2019 - 10.2022
High School Diploma -
Nkawie Senior Secondary School
Kumasi Ghana 05.2004 - 10.2007
Skills
- Workforce management
- Lead generation
- Verbal and written communication
- Contract management
- Expectation setting
- Competitor research
- Decision-making
- Inventory management
- Cross-functional teamwork
- Performance management
- Networking strategies
- Trend analysis
- Key performance indicators
- Strategic planning
- Stakeholder management
- Project management
- Complex Problem-solving
Timeline
Associate of Science - Network Administration
My Computer Career
05.2019 - 10.2022
Security Officer
Nationwide Children Hospital
01.2019 - Current
Social Worker
Nationwide Children Hospital
01.2013 - 01.2018
ENTREPRENEURSHIP AND FINANCE
Kumasi Polytechnic
06.2009 - 10.2012
High School Diploma -
Nkawie Senior Secondary School
05.2004 - 10.2007