Collins Ayesu
Billerica,MA
Summary
Dedicated and skilled IT Network and Security Analyst with a proven track record of designing, implementing, and maintaining robust network infrastructures. Adept at troubleshooting and resolving complex technical issues to ensure seamless connectivity. Possesses a security level secret clearance, demonstrating a commitment to handling sensitive information with the utmost confidentiality. Experienced in collaborating with cross-functional teams to enhance network security protocols and optimize performance. Proven ability to adapt to evolving technologies and maintain a secure and efficient network environment. Seeking to leverage technical proficiency and security clearance in a dynamic organization to contribute to the success of mission-critical projects.
Overview
8
8
years of professional experience
Work History
System Support Engineer
MIT Lincoln Laboratory | RedRiver
Lexington, MA
01.2024 - Current
- Configured and installed operating systems, software, and hardware components.
- Tested computer systems and networks to diagnose problems and implemented solutions.
- Provided technical support for users with varying levels of expertise.
- Resolved conflicts between applications, systems, or networks by analyzing data traffic patterns.
- Investigated root causes of system errors using debugging tools such as log files or packet sniffers.
- Monitored and maintained network, server and peripheral equipment, diagnosing surfaced IT issue root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
IT NETWORK AND SECURITY ANALYST
HANSCOM AIRFORCE BASE
Hanson, MA
06.2023 - 01.2024
- Install, configure, and maintain Linux servers and workstations. Perform systems maintenance tasks, such as system back-up, recovery, and file maintenance to promote uptime and efficient performance.
- Deploy, configure, and upgrade applications and systems as required.
- Monitor and continuously watch automated system performance/infrastructure services and capacity levels to ensure that they meet current and future business needs.
- Perform system updates, patch management, and security enhancements.
- Monitor network performance and ensure optimal connectivity.
- Troubleshoot network issues and implement solutions.
- Work closely with the IT Infrastructure team to proactively identify and resolve problems affecting customer experience.
- Test technical resources and identifying risks and vulnerabilities, providing inputs on operational activities adjustment.
- Perform printer mapping, configuration, settings to meet DOD security requirements.
- Perform system/network Audit.
- Install, Update and download Software and drivers (Scanners, printer, plotter, windows, IOS)
Computer Specialist
Agilent Solutions
Port Washington, NY
10.2016 - 05.2023
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Working knowledge of integrated and nonintegrated VC systems.
- Manage, support, and troubleshoot network printers, scanners, and mobile devices.
- Supporting, diagnosing, and troubleshooting desktops, and networking issues on PCs and related equipment.
- Routinely observed operational performance in addition to collaborating with technical staff and clients to improve efficiency and customer satisfaction while reducing costs.
- Experience with Audio and Video over IP, such as Atlona and Crestron. Experience with Video Conferencing / Audio Video Installations.
- Juniper and Palo Alto installation and maintenance.
- Experienced in configuring and troubleshooting network switches, routers, and firewalls.
- Manage, support, and troubleshoot network printers, scanners, and mobile devices
- Break and fix computer and printer parts MacBook, Lenovo, Xerox, and Hp
- Install computer, and printer and perform cable management
- Demonstrated knowledge of computing systems, electronics, and software development required to design, manage, and troubleshoot high-performance client-server network applications
- Assist in setting up video and audio meetings via Microsoft Teams, Zoom, and Google Hangouts
- Demonstrated knowledge of current products and services available and applicable to LAN/WAN and data communications systems
- Use a ticketing system such as TOGA and ServiceNow.
Network Specialist
Department of Education (D.O.E)
The Bronx, NY
02.2017 - 12.2022
- Install, maintain, and troubleshoot LAN/WAN networks, routing protocols, and network security.
- Monitor network performance and implement performance-tuning techniques.
- Perform daily network maintenance and security checks
- Analyze network data and interpret trends.
- Implementing network solutions provides computer support, information technology support (IT) and convenient PC repair and upgrade services.
- Designing and architecting load-balancing solutions
- Designing and implementing enterprise solutions involving NGFW technologies.
- Coordinate post-deployment escalations and collaborate with the DIIT teams to ensure timely resolution.
- Install and repair network equipment.
- Troubleshooting network systems when necessary and making improvements to the network.
- Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, switches, firewalls, proxies, load balancing.
- Patching installation for a standalone cluster server.
- Install Juniper and Palo Alto firewalls and perform configuration. such as provides network security, cloud security, endpoint protection, and various cloud-delivered security.
Education
Network+ -
Comptia
01.2023
Security+ -
Comptia
12.2022
Diploma in Interconnecting Cisco Network Device -
Alison
12.2022
Cyber Security -
IBM
12.2021
Lenovo Certification -
Lenovo
12.2019
Project Management -
Bronx Community College
12.2018
Apple Certification -
Apple
12.2018
Skills
- Network Design and Implementation
- ServiceNow, Remedy, Toga
- IT Audit
- Printers and Scanners (Xerox,HP,Canon,Dell,Fujitsu)
- Cloud computing
- Network Troubleshooting
- Cybersecurity Protocols
- Classified Information Handling
- Network Optimization
- Widows, Linux, IOS, VMware
- TCP/IP, DHCP, SNMP protocols
- Gigabit Ethernet infrastructure
- Cisco, Juniper Technologies and Palo Alto firewalls
- Documentation and Reporting
- Strong understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc
Timeline
System Support Engineer
MIT Lincoln Laboratory | RedRiver
01.2024 - Current
IT NETWORK AND SECURITY ANALYST
HANSCOM AIRFORCE BASE
06.2023 - 01.2024
Network Specialist
Department of Education (D.O.E)
02.2017 - 12.2022
Computer Specialist
Agilent Solutions
10.2016 - 05.2023
Network+ -
Comptia
Security+ -
Comptia
Diploma in Interconnecting Cisco Network Device -
Alison
Cyber Security -
IBM
Lenovo Certification -
Lenovo
Project Management -
Bronx Community College
Apple Certification -
Apple
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