Collins Kwakye
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented Customer service representative with great skills in relationship building, communication and mechanical maintenance.
Overview
11
11
years of professional experience
Work History
Soldier
US Army Reserve
Tucson , AZ
05.2017 - Current
- Conducted physical training and ensured all Soldiers achieved required fitness levels.
- Provided instruction on weapons systems, tactics, and techniques to junior enlisted personnel.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Led troops during live fire training scenarios using realistic terrain environments.
- Enforced safety protocols at all times while conducting hazardous tasks such as demolitions.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
CDL Truck Driver
Dominos Pizza Inc.
Phoenix, AZ
09.2019 - 02.2024
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Loaded and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Adhered to company policies and procedures while operating vehicles safely within local areas.
- Provided customer service when delivering freight by answering questions related to products being delivered.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
Call Center Representative
C3 Customer Contact Center
Tucson, AZ
07.2018 - 08.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Sales, CDL A Delivery Driver
PepsiCo
Tucson, AZ
06.2016 - 08.2019
- Delivered loads to customer locations in a safe and timely manner.
- Maintained accurate logbook of driving activities to ensure compliance with federal regulations.
- Followed all applicable traffic laws and road signs while operating company vehicles.
- Verified accuracy of deliveries against shipping orders, documents discrepancies or damages before leaving the premises.
- Completed paperwork related to deliveries, including bills of lading, manifests and other required documents.
- Handled merchandise in accordance with product handling standards.
Call Center Representative
Afni Inc, Verizon
Tucson, AZ
06.2016 - 05.2018
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Customer Service Representative
Walmart
Tucson, AZ
05.2013 - 06.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Bachelor of Science - Human Biology
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06-2013
Bachelor of Science - Biological Science
Arizona State University
Tempe, AZSkills
- Route planning expertise
- Conflict resolution abilities
- Hazardous Materials Handling
- Vehicle maintenance and repair
- Courteous and polite demeanor
- Strong Work Ethic
- Customer-Oriented
Timeline
CDL Truck Driver
Dominos Pizza Inc.
09.2019 - 02.2024
Call Center Representative
C3 Customer Contact Center
07.2018 - 08.2019
Soldier
US Army Reserve
05.2017 - Current
Sales, CDL A Delivery Driver
PepsiCo
06.2016 - 08.2019
Call Center Representative
Afni Inc, Verizon
06.2016 - 05.2018
Customer Service Representative
Walmart
05.2013 - 06.2016
Bachelor of Science - Human Biology
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Biological Science
Arizona State University
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