Summary
Overview
Work History
Education
Skills
Timeline
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Collins Lofinmakin

Newark,NJ

Summary

Elevating Indochino's sales landscape, I harnessed exceptional communication and sales strategy development to boost team performance significantly. My adept relationship building and keen analytical thinking fostered deep client loyalty and propelled sales growth, demonstrating unparalleled adaptability and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Lead Style Advisor

Indochino
01.2021 - 02.2025
  • Analyzed sales data to identify opportunities for improvement in both individual and team performance metrics.
  • Handled high-profile clientele, maintaining discretion and providing exceptional service tailored to their needs.
  • Established rapport with clientele through attentive listening skills, resulting in increased trust and loyalty from clients over time.
  • Streamlined inventory management processes, resulting in improved organization and reduced shrinkage rates.
  • Developed strong client relationships through consistent follow-up and excellent communication skills.
  • Increased customer satisfaction by providing personalized style advice and recommendations.
  • Utilized expert knowledge of current fashion trends to advise customers on wardrobe updates or seasonal refreshes.
  • Achieved monthly sales targets consistently by staying proactive about meeting clients'' needs and maintaining a strong understanding of the store''s product offerings.
  • Managed a team of Style Advisors, ensuring top-notch customer service and sales performance.
  • Organized in-store events to promote new products and drive sales growth.
  • Collaborated with store management to develop strategies for increasing overall revenue.
  • Mentored junior Style Advisors, fostering professional growth and development within the team.
  • Resolved customer issues promptly and professionally, ensuring satisfaction and repeat business.
  • Assisted customers in building complete outfits by suggesting complementary pieces based on their preferences and body type.
  • Built strong vendor relationships, negotiating exclusive deals that benefited both parties while enhancing our product offerings.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained counter and display areas for cleanliness and organization.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Participated in team meetings and staff training sessions.
  • Provided emotional support and companionship to clients.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Preserved patient safety by following safety protocols.
  • Helped clients to maintain independence and quality of life.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Monitored and reported any changes in clients' physical and mental health.
  • Coordinated appointments with medical professionals.
  • Facilitated transportation to and from appointments.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Provided assistance with medication management.

Client Advisor

Giorgio Armani
01.2021 - 02.2024
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
  • Collaborated with team members to develop innovative solutions for complex client needs.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Maintained and managed existing accounts by performing Duty and Duty.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.
  • Sought out appropriate management in more complex financial matters.
  • Adhered to AML/BSA requirements, audit procedures, and other regulated banking activity.
  • Delivered personalized investment recommendations, enabling clients to make informed decisions.
  • Developed financial plans to meet clients' long-term objectives, enhancing their financial security.
  • Identified and pursued new business opportunities, contributing to growth of client base.
  • Prepared and presented detailed reports on client portfolio performance, fostering transparency and trust.
  • Conducted market research to identify investment opportunities, contributing to informed decision-making.
  • Analyzed client feedback to identify areas for improvement, leading to enhanced service delivery.
  • Collaborated with team members to design and implement innovative client service strategies, leading to increased referrals.
  • Tailored communication style to match client preferences, resulting in higher satisfaction rates.
  • Provided training on new financial products to colleagues, enabling them to offer broader range of solutions.
  • Organized client appreciation events, strengthening relationships and encouraging repeat business.
  • Managed sensitive client information with utmost confidentiality, building trust and loyalty.

Guest Service Representative

Best Western Hotel
01.2022 - 01.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Facilitated loyalty program that incentivized repeat visits and positive reviews.
  • Streamlined reservation handling, significantly reducing wait times for guests.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
  • Implemented guest feedback system to gather insights for service improvements.
  • Collaborated with marketing team to promote special offers and packages, driving occupancy rates.

Education

Bachelors Of Art - Law

Houdegbe North America University of Benin
Agblangandan Benin
10.2019

Skills

  • I’m Exceptional communication
  • Team management
  • Brand awareness
  • Sales proficiency
  • Sales strategy development
  • Teamwork
  • Cross-functional team leadership
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Multitasking Abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Task prioritization
  • Analytical thinking
  • Interpersonal skills
  • Goal setting
  • Client relationship development
  • Cash flow management
  • Time management abilities
  • Adaptability
  • Document management
  • Negotiation
  • Data interpretation
  • Tech savvy
  • Overshadowing competitions

Timeline

Guest Service Representative

Best Western Hotel
01.2022 - 01.2023

Lead Style Advisor

Indochino
01.2021 - 02.2025

Client Advisor

Giorgio Armani
01.2021 - 02.2024

Bachelors Of Art - Law

Houdegbe North America University of Benin

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Collins Lofinmakin