COLLIN S. MILLER
Menifee,CA
Summary
-Creative Operations Specialist: Skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
-Diligent Claims Adjuster: Robust background in evaluating and settling auto claims. Known for efficiently managing caseloads and resolving claims with accuracy, while ensuring compliance with company policies. Demonstrated proficiency in negotiation and customer service, consistently achieving positive outcomes and maintaining high client satisfaction.
Overview
8
8
years of professional experience
Work History
Auto Claims Adjuster
Automobile Club of Southern California
03.2024 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Conducted thorough investigations of auto accidents to accurately determine liability.
Operations Specialist
United States Navy, USN
09.2019 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Manipulated and maintained radar and operational pictures using the SPS-49G, GCCS-M, and Voyage Management System.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Encouraged and promoted ideas aligned to business needs and benefits.
Deck Seaman
United States Navy, USN
08.2017 - 09.2019
- Complied with uniform regulations and standards of conduct established company.
- Operated and maintained boat equipment and deckhand gear.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Identified, reported and completed necessary equipment repairs.
- Performed lowering, raising and cleaning of ship's anchor.
- Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
- Assisted in man overboard recovery using equipment, remaining calm and composed.
- Inspected and tested fire-fighting and lifesaving equipment stored on vessels.
Education
High School Diploma -
West Carrollton HS
05.2017
Skills
- Operations Management
- Electronic Communications Management
- Interoffice Correspondence
- Intelligence Processing
- Cross-functional Communication
- Strategic Planning
- Commander Assistance
- Claims handling
- Claims investigation
- Fraud detection
- Customer service expertise
- Claims process communication
Awards
Awarded National Defense Service Metal, Awarded Global War on Terrorism Expeditionary, Awarded Sea Service Deployment Ribbon, Awarded Good Conduct Metal Active
Timeline
Auto Claims Adjuster
Automobile Club of Southern California
03.2024 - Current
Operations Specialist
United States Navy, USN
09.2019 - Current
Deck Seaman
United States Navy, USN
08.2017 - 09.2019
High School Diploma -
West Carrollton HS
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