Collins Murphy
Humble,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Federal Public Defender
05.2015 - Current
- Serve as Internal Controls Officer where I facilitate annual successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements
- Serve as Property Custodial Officer for the entire district where I implement inventory control procedures that reduce waste and adhere to the Federal Guide for Judiciary Procedures.
- Serve as liaison between FPD, US Attorney’s office, district clerk’s office and other government agencies
- Prepare, analyze and maintain statistical reports and assist FPD and Administrative Officer with requests from Administrative Office
- Handle sensitive information discreetly, maintaining strict confidentiality at all times as required by office policy or legal regulations.
- Maintain and update internal databases to support document management.
- Supervise administrative support staff members, offering guidance, feedback, and mentorship that contributes to their professional growth and development.
- Troubleshoot employee concerns and recommend corrective actions to resolve issues.
- Streamline office operations by implementing efficient administrative systems and procedures.
- Assist in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Develop training programs for new case managers, ensuring they were equipped with the necessary skills to succeed in their roles.
- Help meet changing demands by recommending improvements to systems or procedures.
- Provide reports for forecast analysis and ad-hoc reporting in support of decision-making.
- Contribute to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
- Maintain database systems to track and analyze case data.
Chief Case Management Specialist
Federal Public Defender
10.2001 - 05.2015
- Open and close district/appellate cases in databases; analyze processes for opening, closing and maintaining case files and make recommendations for improvement
- Provide daily case file updates in Timekeeper & Case Management System programs; Maintain index and cross reference
- Participate as a presenter at annual staff conference and CJA panel training
- Prepare regular statistical reports; prepare weekly, monthly, quarterly and annual reports for the Defender and the Administrative Office
- Analyze statistical data in regards to attorney caseloads, case types; prepare reports and projections on these subjects for the Defender
- Provide administrative and legal support to Administrative Officer, Defender and other attorneys as needed
- Provide basic technical support and end user training for Defender Data; assist IT staff in identifying and correcting Defender Data errors
- Supervise and train entry level case managers
- Participate in the selection/interview of assistant case managers
- Investigate and resolve transcript discrepancies
- Provide legal support to attorneys and investigators when preparing for trials
- Locate exhibits and other legal documents from various courts and agencies
- Serve as liaison between the FPD office and the Court of Appeals, United States Attorney’s Office and District Clerk’s office on appellate matters
- Assist clients and public with inquiries about cases and general office information
- Draft correspondence to clients regarding case status; File documents using Court’s Electronic Filing System.
Assistant Case Management Specialist
Federal Public Defender
09.2000 - 10.2001
- Assisted Lead Case Management Specialist with opening and closing of district court cases
- Maintained an alphabetical filing system
- Prepared correspondence to clients.
Clerical Assistant
Federal Public Defender
07.1998 - 09.2000
- Performed general clerical duties such as typing, filing, answering phones, copy reproduction
- Operated facsimile machine, copier, and other office equipment.
Provider Relations Representative
National Healthcare Alliance
06.1996 - 07.1998
- Provided customer service to clients, hospitals, and policy holders
- Processed medical claim forms
- Investigated and resolved medical claim disputes.
Education
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Houston, TXParalegal Certificate
Rice University
Houston, TXSkills
- Office Management and Administration
- MS Office: Word, Powerpoint, Excel
- Documentation And Reporting
- Decision-Making
- Data Analysis and Confidentiality
- Team Leadership and Collaboration
- Resourceful and Analytical
- Multiple Priorities Management
- Information Management & Process Analysis
- Audit reporting and administrative support
Training And Affiliations
- Fundamentals of Summation Training
- Management Skills Training Seminar
Timeline
Administrative Assistant
Federal Public Defender
05.2015 - Current
Chief Case Management Specialist
Federal Public Defender
10.2001 - 05.2015
Assistant Case Management Specialist
Federal Public Defender
09.2000 - 10.2001
Clerical Assistant
Federal Public Defender
07.1998 - 09.2000
Provider Relations Representative
National Healthcare Alliance
06.1996 - 07.1998
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Paralegal Certificate
Rice University
Similar Profiles
Eva R. Fa'alogoEva R. Fa'alogo
Assistant Federal Public Defender at Federal Public Defender, Southern District of TXAssistant Federal Public Defender at Federal Public Defender, Southern District of TX
Colton LindColton Lind
Federal Defense Investigator Intern at Office Of the Federal Public DefenderFederal Defense Investigator Intern at Office Of the Federal Public Defender
McKenzie MilesMcKenzie Miles
Legal Extern at The District of South Carolina Federal Public DefenderLegal Extern at The District of South Carolina Federal Public Defender
Avis JonesAvis Jones
Housekeeper at The Reserve at PasadenaHousekeeper at The Reserve at Pasadena
Jamelia MeridythJamelia Meridyth
Accounts Payable Clerk at Southern Mail ServicesAccounts Payable Clerk at Southern Mail Services