Collins Ndip
Nicholasville,KY
Summary
Proactive Help Desk Technician with extensive experience in end-user troubleshooting, software and hardware repair, and remote system analysis. Skilled in explaining technical information to non-technical users, managing sensitive data, and implementing preventative measures to reduce recurring issues. Known for optimizing workflows and collaborating with cross-functional teams to enhance IT support services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Help Desk Technician
Bluegrass Community & Technical College - Newtown Campus
04.2022 - 04.2023
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
Education
Associate of Science - Cybersecurity
Bluegrass Community And Technical College
Lexington, KY01.2025
Associate of Science - Marketing
Higher Institute of Professional Study
Buea Cameroon06.2015
Skills
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
Certification
CompTia Security+
CompTia CYSA+
Languages
French
Full Professional
English
Professional Working
Timeline
Help Desk Technician
Bluegrass Community & Technical College - Newtown Campus
04.2022 - 04.2023
Associate of Science - Cybersecurity
Bluegrass Community And Technical College
Associate of Science - Marketing
Higher Institute of Professional Study
CompTia Security+
CompTia CYSA+
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