Collins Opoku Agyemang
Worcester,MA
Summary
Dynamic IT professional with over 10 years of experience specialized in system engineering, cybersecurity, and cloud infrastructure management. Proven ability to design, implement, and secure IT systems, delivering innovative solutions while leading cross-functional teams. Proficient in network security, cloud platforms (AWS, Azure), firewall technologies, and cybersecurity frameworks such as NIST and ISO 27001. Skilled in vulnerability assessments, incident response, and implementing secure architectures to protect systems and data. Certified in SSCP, Security+, and IBM Cybersecurity Analyst, with a strong foundation in IT governance and compliance.
Overview
13
13
years of professional experience
14
14
Certifications
Work History
IT Manager & Senior Desktop Engineer
Service Global Inc
04.2023 - Current
- System Administration: Configured, monitored, and maintained Windows Server 2019 (Active Directory) and Debian Web Servers, ensuring seamless performance and security for critical applications.
- Desktop Support and Maintenance: Provided Level 3 support, troubleshooting complex hardware and software issues, replicating customer environments, and resolving network-related problems to minimize downtime.
- Security Management: Monitored security profiles, anti-virus compliance, and software licensing across desktop devices. Implemented updates and security patches to safeguard systems against vulnerabilities.
- Incident Management: Analyzed service desk data to identify trends, recommend user training, and automate recurring tasks, enhancing operational efficiency.
- IT Asset Management: Led the procurement process for IT digital assets, ensuring cost-effective acquisition and deployment of hardware and software. Installed and maintained standard desktop images for consistent device functionality and security.
- Cloud and Virtualization: Supported virtual environments and remote desktop management using tools to optimize desktop devices throughout their lifecycle.
- Project Leadership: Managed IMAC (Install, Move, Add, Change) services, desk-side support, and break-fix services, ensuring timely resolution of incidents and minimal disruptions to operations.
- VIP and On-Site Support: Delivered VIP desk-side support for executives and acted as the primary IT point of contact for urgent issues, including mission-critical (MI) calls.
- Process Optimization: Streamlined desk-side support services by analyzing and resolving frequent incidents, improving response times by 25%.
- Secure Infrastructure: Ensured compliance with security requirements, including anti-virus protocols, for all desktop devices, proactively addressing non-compliance to mitigate risks.
- Hours/Week: 40
IT Systems Manager / Cloud and Network Support Engineer
Skydro Technology Consult
01.2020 - 03.2023
- VPN Implementation and Network Security: Designed and deployed a robust Virtual Private Network (VPN) solution, enhancing remote access reliability and securing network connections for remote employees.
- IT Team Leadership: Supervised and mentored a team of 5 IT professionals, overseeing infrastructure management, application support, security protocols, and IT services, ensuring operational excellence.
- Cloud Migration and Management: Led the successful migration of the company’s email system to a cloud-based solution, improving accessibility, scalability, and system uptime. Managed cloud data storage and ensured the proper migration of data to the cloud.
- Web Servers and Hosting: Configured, monitored, and maintained web servers across multiple environments, including AWS, Linux servers, Hyper-V, dedicated VPS, and Windows Server, optimizing performance and security.
- SaaS and Hybrid Learning Deployment: Directed the technical implementation of a SaaS-based e-learning solution hosted on AWS, enabling hybrid learning capabilities and ensuring secure cloud infrastructure.
- Disaster Recovery and Business Continuity: Developed and implemented disaster recovery strategies, ensuring the availability of critical IT services and mitigating risks to business operations.
- Cybersecurity and Compliance: Established secure cloud environments and aligned IT operations with industry standards such as ISO 27001 and NIST, strengthening organizational security posture.
- Technical Strategy and Optimization: Analyzed existing systems to identify vulnerabilities and areas for improvement, delivering strategic recommendations for long-term IT infrastructure planning and cost reduction.
- Application Development and Deployment: Supervised the development and deployment of web application projects, including HR and payroll systems, POS systems, e-commerce platforms, and inventory systems, improving client operations and scalability.
- Cross-Functional Collaboration: Partnered with business units to develop and implement IT strategies, enhancing business efficiency and reducing operational costs through streamlined technology solutions.
- Staff Development: Conducted performance evaluations for IT staff, providing constructive feedback, identifying skill gaps, and fostering professional growth within the team.
- Contract
- Hours/Week: 40
Senior Network Engineer / IT Support Specialists
Volta River Authority
01.2013 - 02.2023
- VPN Implementation and Network Security: Designed and deployed a robust Virtual Private Network (VPN) solution, enhancing remote access reliability and securing network connections for remote employees.
- IT Team Leadership: Supervised and mentored a team of 5 IT professionals, overseeing infrastructure management, application support, security protocols, and IT services, ensuring operational excellence.
- Cloud Migration and Management: Led the successful migration of the company’s email system to a cloud-based solution, improving accessibility, scalability, and system uptime. Managed cloud data storage and ensured the proper migration of data to the cloud.
- Web Servers and Hosting: Configured, monitored, and maintained web servers across multiple environments, including AWS, Linux servers, Hyper-V, dedicated VPS, and Windows Server, optimizing performance and security.
- SaaS and Hybrid Learning Deployment: Directed the technical implementation of a SaaS-based e-learning solution hosted on AWS, enabling hybrid learning capabilities and ensuring secure cloud infrastructure.
- Disaster Recovery and Business Continuity: Developed and implemented disaster recovery strategies, ensuring the availability of critical IT services and mitigating risks to business operations.
- Cybersecurity and Compliance: Established secure cloud environments and aligned IT operations with industry standards such as ISO 27001 and NIST, strengthening organizational security posture.
- Technical Strategy and Optimization: Analyzed existing systems to identify vulnerabilities and areas for improvement, delivering strategic recommendations for long-term IT infrastructure planning and cost reduction.
- Application Development and Deployment: Supervised the development and deployment of web application projects, including HR and payroll systems, POS systems, e-commerce platforms, and inventory systems, improving client operations and scalability.
- Cross-Functional Collaboration: Partnered with business units to develop and implement IT strategies, enhancing business efficiency and reducing operational costs through streamlined technology solutions.
- Staff Development: Conducted performance evaluations for IT staff, providing constructive feedback, identifying skill gaps, and fostering professional growth within the team.
- Hours/Week: 40
Education
BSc - Information Technology
University of Education, Winneba
CompTIA Security+ - undefined
11.2024
Cloud & DevOps - undefined
Massachusetts Institute of Technology
02.2024
Honor’s Diploma - Network Engineering
04.2010
Skills
Certification
Systems Security Certified Practitioner (SSCP), ISC2 - January 2024
Accomplishments
- Senior Network Engineer, Volta River Authority, Ghana: Successfully led a team of 10 engineers to design and implement an electricity power vending terminal that serviced over 100 communities, enhancing accessibility and efficiency in electricity distribution.
- Process Automation: Automated the software development and deployment process using SCCM (System Center Configuration Manager), reducing manual installation efforts by 50%. Streamlined software updates from an average of two months to one month, achieving a 98% compliance rate for system upgrades within scheduled periods.
- Recognition and Promotion: Received a promotion directly from the CEO following the successful execution of high-impact projects, demonstrating strong leadership, technical expertise, and commitment to excellence.
Timeline
IT Manager & Senior Desktop Engineer
Service Global Inc
04.2023 - Current
IT Systems Manager / Cloud and Network Support Engineer
Skydro Technology Consult
01.2020 - 03.2023
Senior Network Engineer / IT Support Specialists
Volta River Authority
01.2013 - 02.2023
CompTIA Security+ - undefined
Cloud & DevOps - undefined
Massachusetts Institute of Technology
Honor’s Diploma - Network Engineering
BSc - Information Technology
University of Education, Winneba
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