Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Collins Sitai

Newark,USA

Summary

A goal-oriented IT professional with a bachelor’s degree in Telecommunications and IT. I am also a graduate of the Year Up United program. I have a strong passion for technology and growing expertise in service analytics and application development, skilled at applying analytical thinking to solve real-world challenges, such as identifying catalog item discrepancies during UAT testing and streamlining dashboard insights for storm-critical applications.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Tech Support Jnr

EXELON CORPORATION
07.2025 - Current
  • Utilized ServiceNow to execute and document User Acceptance Testing (UAT) for 165 catalog items, ensuring accurate validation of workflows and alignment with business requirements.
  • Performed UATs both independently and collaboratively with cross-functional teams, including developers and business analysts ensuring functionality aligns with business requirements.
  • Logged and tracked defects, inconsistencies, and enhancement requests in ServiceNow during UAT cycles, leveraging standardized testing templates to ensure thorough documentation and traceability.
  • Coordinate with developers, business analysts, and stakeholders to validate fixes and ensure smooth deployment of catalog updates.

IT Services Analyst (Intern)

EXELON CORPORATION
01.2025 - 07.2025
  • Utilized Excel and developed Power BI visualizations to monitor application health and performance through the Application Health Assessment (AHA), enabling leadership to make data driven decisions during storm restoration efforts.
  • Applied advanced PowerPoint and communication skills to deliver clear, data-driven presentations that enhanced collaboration both within my team and across departments, improved stakeholder engagement, and supported strategic long-range planning contributing to the success of key operational initiatives.
  • Applied ServiceNow and SharePoint platform knowledge to support IT service workflows by submitting service requests, tracking incidents, updating documentation, and collaborating on technical issues ensuring policy compliance and timely issue resolution.
  • Actively participated in one company project, several training sessions, and 12 onboarding certifications, strengthening project management skills and contributing to a culture of continuous improvement and innovation that helped the team and the IT department as a whole meet and exceed strategic goals.

FC Associate

AMAZON
11.2024 - 02.2025
  • Participated in ongoing training and development programs to enhance my job skills and knowledge of company policies and procedures ensuring efficiency, compliance, and overall performance.
  • Operated advanced technology systems to receive, scan, and sort inventory, ensuring smooth product flow consistently processing 2,000–3,000 scans per 10-hour shift, demonstrating exceptional speed, accuracy, and efficiency.
  • Monitored and reported system or equipment malfunctions using internal tools such as Amazon AFT (Amazon Fulfillment Technologies) and KNET. Utilized handheld scanners and real-time dashboards to track operational metrics and escalate issues.

Electronics Engineering and IT Intern

KENYA AIRPORTS AUTHORITY (KAA)
02.2022 - 05.2022
  • Ensured the reliability of critical airport electronic systems by managing PBX infrastructure, server rooms, and equipment facilities to support uninterrupted operations. Utilized OTDR and power meter tools to verify signal integrity and troubleshoot fiber optic links and contributed to system stability through hands on work with electronics and circuitry.
  • Collaborated with about 3 cross-functional teams on electronic design projects, supporting task coordination, long range planning and resource allocation, and timeline management to meet project milestones and critical deadlines.
  • Demonstrated proficiency in patch management by identifying, testing, and deploying software updates to ensure system security, performance, and compliance.

Education

Bachelor of Science - Application Development Training

YEAR UP UNITED | WILMINGTON UNIVERSITY
New Castle, DE
10.2025

Bachelor of Science - Telecommunications and Information Technology

MACHAKOS UNIVERSITY
04.2023

Skills

  • Database Management: Using SQL, API Testing & Development: Using Postman, Version Control: Using GitHub, Project Management & Collaboration: Using Trello, Full Microsoft Office Suite
  • Application Development - Programming Tools: Familiar with using compilers and development tools for C, Java, HTML and C language through academic coursework and hands-on learning projects
  • Networking using Cisco Packet Tracer for designing, configuring, and simulating network topologies
  • Detail-oriented Data Analysis and Integration using MS Excel & Visualization using Power BI Dashboards

Accomplishments

    Completed the Year Up United Professional Training Program at Wilmington University, specializing in the Application Development track. This was part of a Bachelor's degree in Computer Science. Successfully graduated and earned a Certificate of Completion, gaining hands-on experience in software development and professional skills.

Certification

Excel Level 2 Certified

Timeline

IT Tech Support Jnr

EXELON CORPORATION
07.2025 - Current

IT Services Analyst (Intern)

EXELON CORPORATION
01.2025 - 07.2025

FC Associate

AMAZON
11.2024 - 02.2025

Electronics Engineering and IT Intern

KENYA AIRPORTS AUTHORITY (KAA)
02.2022 - 05.2022

Bachelor of Science - Application Development Training

YEAR UP UNITED | WILMINGTON UNIVERSITY

Bachelor of Science - Telecommunications and Information Technology

MACHAKOS UNIVERSITY

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Collins Sitai