Collyn Calhoun
Tallahassee,FL
Summary
Position: Server
I am an enthusiastic, hardworking, reliable person that loves being apart of a team, and I excel in fast paced environments. With my background in musical theatre, education work experience, and community service I believe that I would be a valuable and contributing member of any team.
Overview
6
6
years of professional experience
Work History
Server
McGowans Hops & Grapes
Tallahassee, FL
03.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Give recommendations on different beers and wines
- Work a register, a POS system as well as answer phone calls
- Knowing the regulars who come in often
- Making sure all cleaning checklists are completed to the standards of the managers
- Served lunch and dinner to at least 50 people per shift
- Memorized over 30 menu items in order to give recommendations to guests
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Maintained and enforced strict COVID-19 standards and cleanliness to ensure both customer and employee safety and satisfaction
- Trained new team members on restaurant procedures, menu items and performance strategies.
Server
Bull And Bush Brewery And Pub
Denver, CO
03.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and throughout meal.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served beer, liquor and wine beverages and offered refills.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees.
Server
Dazzle Jazz
Denver, CO
08.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
SERVER/MANAGER
Dao Restaurant & Bar
Tallahassee, FL
06.2020 - 03.2021
- Taught servers to memorize menu ingredients and provide information on preparation methods
- Provided continuous evaluation and feedback to server employees
- Trained new team members on restaurant procedures, menu items and performance strategies
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Memorized over 50-100 menu items to recommend to customers
- Maintained and enforced strict COVID-19 standards and cleanliness to ensure both customer and employee safety and satisfaction.
BARISTA, Sodexo Remote Sites
Denver, CO
01.2019 - 12.2020
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Constantly expanded personal knowledge of coffee styles and varieties
- Prioritized drink requests while managing interruptions
- Maintained regular and consistent attendance and punctuality
- Cleaned counters, machines, utensils and seating areas daily
- Cultivated ability to recall customers' names and address each by name
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Benihana
Broomfield, CO
01.2020 - 05.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Prepared beverages and filled food orders for customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
FOOD SERVER, GB's Fish And Chips
Arvada, CO
09.2018 - 01.2019
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Kept register accurate through correct billing, payment processing and cash management practices
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Elevated customer satisfaction through followup and enthusiastic customer service
- Completed efficient table resets by wiping down surfaces and refilling condiments
- Greeted and maintained relationships with regular customers
- Checked identification to enforce age regulations for alcoholic beverages
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
FOOD SERVER, Momo’s Sushi
Pueblo, CO
02.2018 - 06.2018
- Recommended products based on solid understanding of individual customer needs and preferences
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Work a register, a POS system as well as answer phone calls
EVENT ASSISTANT
March Of Dimes
Pueblo, CO
04.2018 - 03.2018
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution
- Improved future events by evaluating successes and failures of previous private and corporate gatherings
- Developed integrated event strategies, including on-site events management and follow-up after events
- Directed team to set up and keep banquet space clean and presentable for guests
- Alerted guests of venue rules and reported infractions or violations to appropriate parties
- Maintained strong vendor relations to effectively handle challenging events demands.
EVENT ASSISTANT
Feeding The Homeless
Pueblo, CO
11.2017 - 11.2017
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution
- Directed team to set up and keep banquet space clean and presentable for guests
- Alerted guests of venue rules and reported infractions or violations to appropriate parties
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
- Provided general cleaning of venue spaces before, during and after events
- Provided exceptional customer service to all guests and escalated concerns where needed
- Set up event facilities and equipment, cleaned areas and organized supplies
- Completed efficient table resets by wiping down surfaces and refilling condiments
- Memorized both a sushi as well as a kitchen food menu
Education
Photography
Rocky Mountain College Of Art And Design
Lakewood, COProduction
Colorado Film School
Aurora, COHigh School Diploma -
Centennial High School
Pueblo, CO06.2018
Skills
- Guest relations management
- Time management
- Skilled at using Adobe Premiere
- Pro, Adobe Lightroom, word, as
- Well as making spreadsheets
- Communication
- Great memorization
- Can solve conflicts swiftly
- Team Player
- Specials Promotion and Upselling
- Warm and Friendly
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
Timeline
Server
Bull And Bush Brewery And Pub
03.2022 - 09.2022
Server
Dazzle Jazz
08.2021 - 03.2022
Server
McGowans Hops & Grapes
03.2021 - Current
SERVER/MANAGER
Dao Restaurant & Bar
06.2020 - 03.2021
Benihana
01.2020 - 05.2020
BARISTA, Sodexo Remote Sites
01.2019 - 12.2020
FOOD SERVER, GB's Fish And Chips
09.2018 - 01.2019
EVENT ASSISTANT
March Of Dimes
04.2018 - 03.2018
FOOD SERVER, Momo’s Sushi
02.2018 - 06.2018
EVENT ASSISTANT
Feeding The Homeless
11.2017 - 11.2017
Photography
Rocky Mountain College Of Art And Design
Production
Colorado Film School
High School Diploma -
Centennial High School
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