Collyn Connelly
Summary
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Have built trust with both customers and coworkers. Have been trained to manage a team and provide feedback on job duties.
Overview
11
11
years of professional experience
Work History
Teller
Wells Fargo
07.2019 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding their accounts.
- Processed customer transactions promptly, minimizing wait times while also providing exceptional customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers/current tellers on policies and procedures.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Maintained friendly and professional customer interactions.
Manager
Sitel
01.2018 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Found ways to motivate employees to excel at their work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Sitle
01.2016 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Was part of Development team to provide key information on ways to improve current system.
- Was crossed trained in Billing and back office.
Receiving Associate
Menards
03.2013 - 12.2015
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Communicated with multiple departments to understand how they liked their products places
Education
No Degree - Business Administration
Ivy Tech Community College of Indiana
Fort Wayne, INHigh School Diploma -
Homestead Senior High School
Fort Wayne, IN06.2010
Skills
- Cash Handling Expertise
- Strong Sense of Banking Ethics
- Risk Management Evaluations
- Exceptional Customer Service
- Excellent Time Management Skills
- Performance Tracking and Evaluations
- Coaching and Mentoring
- Leadership
Timeline
Teller
Wells Fargo
07.2019 - Current
Manager
Sitel
01.2018 - 07.2019
Customer Service Representative
Sitle
01.2016 - 01.2018
Receiving Associate
Menards
03.2013 - 12.2015
No Degree - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Homestead Senior High School
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