Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

COLON WALLACE

Non-CDL 26ft straight truck operator/Insurance underwriter/investigator.
Cranston,RI

Summary

Dedicated former owner operator of a seven truck fleet of M2 106 freightliners as well as international Dura star 4500. At Mcseller’s Deo Truck & Tree, we were a seven man team of highly motivated, compassionate and safety, driven individuals who always comply with you at the regulations regarding hours of service and DOT logging as well as Bri and post trips and preventative maintenance on our vehicles and equipment. Our Man goal at

Mcseller’s DeoTruck&Tree was safety; because without safety, you have absolutely nothing!

Dynamic insurance professional with a proven track record at AAA Northeast, excelling in client relations and policy management. Skilled in upselling and risk mitigation, I enhance customer satisfaction through tailored solutions and proactive communication. Committed to continuous improvement, I leverage my expertise in insurance sales strategy to drive client retention and loyalty.

Overview

25
years of professional experience
1
Certification

Work History

AAA Northeast

Insurance Agent/Investigator
02.2000 - Current

Job overview

  • ** currently employed with AAA Northeast, working from home less than part-time hours.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
  • Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.

Colin David Wallace

Owner/Operator Truck Driver
01.2002 - 03.2020

Job overview

  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.

Education

Northeastern University
Boston, MA

Bachelor Of Business Administration from Business, Statistics And Risk Management
05.1998

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Auto insurance
  • Client needs analysis
  • Client retention
  • Account management
  • New client acquisition
  • Policy writing
  • Upselling
  • Negotiation
  • CRM software
  • Policy renewals
  • Client account management
  • Marketing management
  • Regulatory compliance
  • Risk mitigation
  • Industry regulations
  • Leads prospecting
  • Business planning
  • Claims reporting systems
  • Lead development
  • Deductible expense identification
  • Financial analysis software
  • Asset protection expertise
  • Revenue generation
  • Legal codes
  • Negotiation abilities
  • Client assessment
  • Insurance sales strategy
  • Policy adjustment

Accomplishments

from my accomplishments, I am proud that I graduated from Northeastern University with a bachelor and business administration. I’m proud of myself that I held that same job for over 20 years without any write ups or any discipline, and I am most proud of myself of creating a business out of nothing and brought it to a thriving, lively, safety oriented, wonderful place of work, where my employees love coming to work every day with me as their boss, it’s a shame cOVID-19 occurred because we were all like family and I miss it dearly. I am also proud that I am currently enrolled in CDL training, attempting to gain my Class A CDL at International CDL in Johnson, Rhode Island.

Certification

Possess a valid department of Transportation medical card.

Possess a valid up-to-date HAZ-whopper 40 certificate as well as a hoisting license.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Owner/Operator Truck Driver

Colin David Wallace
01.2002 - 03.2020

Insurance Agent/Investigator

AAA Northeast
02.2000 - Current

Northeastern University

Bachelor Of Business Administration from Business, Statistics And Risk Management

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COLON WALLACENon-CDL 26ft straight truck operator/Insurance underwriter/investigator.