Colson Egli
Colorado Springs,CO
Summary
A Maintenance Manager experienced with Balfour Beatty Communities standards and operations. Adept at team leadership, conflict resolution, project management and modern computer skills. Offering high level speed and quality in their work. With a philosophy of constant learning and accountability. Is committed to driving their maintenance team to improve in both tangible metrics(i.e. KPI's) and in intangible qualities such as integrity and a positive attitude.
Overview
5
5
years of professional experience
Work History
Maintenance Manager
Balfour Beatty Investments
11.2022 - Current
- Responsible for providing management oversight for a team of technicians and contractors responsible for executing highly skilled repairs, renovations and preventative maintenance.
- As 1/3 of my site's occupied unit Maintenance Manager staff, I successfully managed 1,200 occupied units.
- Resolved conflict with employees and upset residents in extremely tense situations.
- Monitored and improved performance and morale through accountability and a lead-from-the-front mentality
Service Center Manager
Balfour Beatty Investments
04.2022 - 11.2022
- Lead my team to decrease my maintenance site's open work order count from 189% down to 102%, or from 6,174 down to 3,236 total open work orders.
- Lead the performance of a team of Service Center Coordinators to accomplish high priority and time sensitive goals.
- Organized and distributed work orders to ensure that response time and quality of work meet customer service level expectations, workmanship standards, and turnaround times.
- Provided exceptional customer service in the face of difficult situations while maintaining professionalism.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
Department Supervisor, Electrical & Plumbing
Lowe's Home Improvement
01.2022 - 04.2022
- Oversaw daily operational performance of ten person team.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed customer requests for plumbing and electrical installs and repairs for in timely and professional manor.
- Held keys to multi-million dollar business.
Pro Sales Specialist
Lowe's Home Improvement
10.2019 - 01.2022
- Managed ordering and staging of required materials for customer's jobs to be successfully completed.
- Managed approximately 50 customer calls per day and became a high performing sales team member.
- Established strong interpersonal relationships with potential customers.
Education
No Degree - Systems Engineering, 2.5 Years of 4 Year Degree
Taylor University
Upland, INBachelor of Science - Construction Management
National American University - Rapid City
Rapid City, SD07.2027
Skills
- Strong Interpersonal Skills
- Strong Customer Service Skills
- Strong Time Management Skills
- Strong Organizational Skills
- Staff Management Skills
- Maintenance Operations Skills
Timeline
Maintenance Manager
Balfour Beatty Investments
11.2022 - Current
Service Center Manager
Balfour Beatty Investments
04.2022 - 11.2022
Department Supervisor, Electrical & Plumbing
Lowe's Home Improvement
01.2022 - 04.2022
Pro Sales Specialist
Lowe's Home Improvement
10.2019 - 01.2022
No Degree - Systems Engineering, 2.5 Years of 4 Year Degree
Taylor University
Bachelor of Science - Construction Management
National American University - Rapid City
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