IT professional with extensive experience in system administration, supporting clients both remotely and onsite. Currently thriving in an MSP environment delivering an all-in-one IT solution for clients, including server/domain configuration & management, Office 365 administration, firewall/VPN deployment, IP phones, cameras, offsite VM backups, and employee workstation setups & archives. I am currently seeking a position at a larger company that would allow me to grow both professionally and provide competitive compensation that reflects my contributions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Administrator
Corporate Technology Consultants
02.2024 - Current
Administer secure remote support for client systems, resolving issues in VPN connectivity, Office 365 functionality, and Active Directory operations to ensure compliance and uptime.
Project management: Installations of network infrastructure, servers, and all network devices.
Leading team to meet project timelines and client specifications.
Configure and deploy employee workstations with security-focused software, including Intune MDM, VPN clients, LogMeIn, Keeper, Office 365 Applications, AutoElevate, Carbonite Endpoint, and Cylance antivirus.
Manage data integrity through workstation and email archiving onto FPS servers, maintaining DC, DHCP, and FPS server backups, adhering to organizational standards related to data retention, and destruction of storage devices.
Manage network and devices (AP’s, switches, wireless bridges) in network management portal.
Maintain telecommunications: configuring phone system via PBX admin portal, monitoring surveillance equipment (cameras/NVR) both remotely and onsite.
Independently oversee lifecycle of CRM tickets and invoicing processes, maintain master IT sheets, ensuring accurate and timely documentation for all billable items.
Access Control Technician
True Protection
10.2020 - 06.2023
Installed and configured security systems, including surveillance cameras, alarms, and electronic door locks, for residential and commercial clients.
Collaborated with stakeholders to assess security requirements and implement tailored solutions to mitigate risks.
Maintained records of equipment used, and kept inventory up-to-date for company vehicle.
Access Control Technician
Aotea Security
04.2016 - 11.2019
Executed installation and maintenance of access control and CCTV surveillance systems for government clients including the Christchurch Justice Precinct and city telecommunications infrastructure.
Traveled across country to diagnose and resolve technical issues in security hardware and software, minimizing vulnerabilities and enhancing system performance.
Lead crews on large-scale installation projects, collaborated with various contractors onsite to communicate device locations, utility needs, and efficiently meet deadlines.
Education
High School Diploma -
Dublin High School
Dublin, TX
05-2008
Skills
Security & Compliance: O365 compromised account mitigation, experience with various firewalls (Firewall, FortiGate, Meraki), administrator-rights elevation controls
System Administration: Domain Controller & AD: user management, group policy enforcement, FPS Server: employee workstation setups & archives, mapping network drives/printers, Office 365 Admin, VM backup management