Colt Lorensen
Valley
Summary
Conscientious Manager well-versed in guiding operations and motivating team members by defining and communicating clear vision and strategy to convey expectations. Holds team members accountable to drive results and remove barriers and obstacles. Cultivates continuous process improvement and demonstrates flexible leadership style to foster team member engagement. Highly motivated individual with experience in the banking and financial services industries. Skilled in analyzing and addressing complex fraud cases, developing and managing anti-fraud strategies and monitoring suspicious activities. Proven track record of successfully uncovering and resolving fraudulent activities. Adept at leveraging advanced analytics to identify trends and patterns in data and detect fraud. Detail-oriented professional with experience in driving fraud prevention and detection initiatives in the financial services industry. Expert in developing and enforcing anti-fraud policies, analyzing large volumes of data and leading internal investigations. Adept at leveraging cutting-edge technologies to identify suspicious activity and mitigate risk. Skilled in identifying and escalating potential threats to reduce financial losses.
Overview
13
13
years of professional experience
Work History
Sales Associate
Travis’s Merchants of Venice
07.2023 - Current
- Developed strong product knowledge to assist customers effectively.
- Cultivated positive customer relationships to enhance repeat business.
- Implemented inventory control practices to maintain stock accuracy.
- Collaborated with team members to optimize sales floor layout and merchandising.
- Trained new associates on sales techniques and store policies.
- Analyzed sales trends to inform restocking decisions and promotional strategies.
- Streamlined checkout processes to reduce wait times and increase efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
general manager
Burger King
06.2023 - Current
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Led cross-functional projects and identified and solved complex problems in all areas of business
- Supported back office procedures, including hiring and employment processes
- Prepared payroll and maintenance budgets for corporate management approval
- Recognized for excellence in building and motivating management and hourly teams
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- CL
fraud prevention
FNBO
09.2021 - 05.2023
- Provided comprehensive reports on findings with recommendations for corrective action plans when necessary.
- Analyzed large amounts of data from multiple sources to identify trends related to fraudulent activity.
- Performed detailed research on individual cases utilizing internal databases, public records and other sources of information.
- Maintained up-to-date knowledge of current laws pertaining to consumer protection against identity theft and money laundering schemes.
- Developed efficient processes for tracking suspicious activities and responding quickly to mitigate losses due to fraud.
- Developed expertise in fraud investigation and prevention methods, including data analytics and financial analysis.
- Identified fraudulent activity across multiple channels, such as credit card applications, wire transfers and ACH payments.
- Utilized various tools to monitor customer accounts for unusual patterns or behaviors indicative of potential fraud.
- Reviewed documentation from third-party vendors regarding their anti-fraud measures before approving contracts.
- Assisted in developing policies and procedures designed to strengthen internal controls against potential risks associated with fraudulent activities.
assistant general manager
Burger King
04.2013 - 09.2021
- Analyzed trends in sales and performance and made staff adjustments accordingly
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Oversaw service quality and obtained customer feedback to improve strategies
- Prepared team schedules and cross-trained staff to meet business demands.
General Manager
Papa johns
08.2019 - 01.2021
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Led cross-functional projects and identified and solved complex problems in all areas of business
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Supported back office procedures, including hiring and employment processes
- Prepared payroll and maintenance budgets for corporate management approval
- Recognized for excellence in building and motivating management and hourly teams.
Education
High School Diploma -
O’Neill Public High School
O'Neill, NESkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Travis’s Merchants of Venice
07.2023 - Current
general manager
Burger King
06.2023 - Current
fraud prevention
FNBO
09.2021 - 05.2023
General Manager
Papa johns
08.2019 - 01.2021
assistant general manager
Burger King
04.2013 - 09.2021
High School Diploma -
O’Neill Public High School