Colt Santiago
Salinas,CA
Summary
Dynamic Supervisor/Server with extensive experience at Corkscrew Cafe and other upscale restaurants. Excelling in staff training and customer service excellence. Proven track record in optimizing restaurant operations and enhancing guest relations. Skilled in inventory management and cash handling, consistently delivering high-quality dining experiences while fostering a motivated team environment.
Overview
15
15
years of professional experience
Work History
Supervisor / Server
Corkscrew Cafe
Carmel Valley, California
03.2019 - Current
- Supervised daily restaurant operations and ensured compliance with health standards.
- Trained new staff on service protocols and customer engagement techniques.
- Managed inventory levels and coordinated with suppliers for timely deliveries.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Scheduled staff shifts and delegated tasks to optimize workflow efficiency.
- Conducted regular inspections of dining areas for cleanliness and organization.
- Collaborated with kitchen staff to ensure timely meal preparation and quality.
- Implemented training programs to enhance team performance and service quality.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Established good customer relations and excellent service to build and retain loyal customers.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Inspected dishes before they were served to verify that presentation met quality standards.
Server
Little Napoli Italian Restaurant And Bar
Carmel-by-the-Sea, California
01.2016 - 03.2018
- Provided excellent customer service in a fast-paced Italian dining environment.
- Took customer orders and communicated special requests to the kitchen staff.
- Assisted in setting up and maintaining dining areas for optimal guest experience.
- Collaborated with team members to ensure timely food and beverage delivery.
- Processed payments accurately using the restaurant's point-of-sale system.
- Maintained cleanliness of tables and service areas throughout shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
LALA Grill
Monterey, California
01.2011 - 03.2016
- Prepared and served beverages aligned with customer preferences and restaurant standards.
- Maintained cleanliness and organization of bar area during shifts.
- Tracked inventory supplies and restocked items as necessary.
- Created a welcoming atmosphere through engaging customer interactions.
- Accurately handled cash transactions while processing payments efficiently.
- Collaborated with kitchen staff to ensure timely food and drink order delivery.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption to prevent over-intoxication or underage drinking.
Server
Pebble Beach Resorts
Pebble Beach, California
02.2015 - 01.2016
- Provided exceptional customer service in a high-end dining environment.
- Assisted guests with menu selections and wine pairings to enhance dining experience.
- Maintained knowledge of daily specials and seasonal menu items for informed service.
- Executed thorough table setting and cleanup to uphold restaurant standards.
- Processed guest payments accurately while managing multiple transactions efficiently.
- Handled guest complaints professionally, ensuring satisfaction and resolution.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
- Accurately recorded orders in POS system while providing excellent customer service.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
Education
Some College (No Degree) - EMT Training
Hartnell College
Salinas, CA09-2018
GED -
Salinas High School
Salinas, CA05-2001
Skills
- Staff training and development
- Customer service excellence
- Inventory management
- Cash handling
- Health and safety compliance
- Restaurant operations
- Team leadership
- Problem solving
- Time management
- Attention to detail
- Fine dining expertise
- Bar knowledge
- Reservation management
- Payment processing
- Menu knowledge
- Wine service skills
- Guest relations
- Multitasking abilities
- Team supervision
- Product upselling
About Me
Born and Raised as a local of Monterey County I love it here and feel grateful to be able to work in such a beautiful place. I am currently working as a Supervisor and Server at Corkscrew Cafe in Carmel Valley but Im looking to pick up a second job to improve my station in life. I have spent the last 20+ years in the customer service / food service industry working in places such as Roy's at Spanish Bay and Little Napoli just to name a few. I am dependable and usually stay at a job for several years. I have 5 years Bartending experience and excell in customer service and teamwork.
References
References available upon request.
Timeline
Supervisor / Server
Corkscrew Cafe
03.2019 - Current
Server
Little Napoli Italian Restaurant And Bar
01.2016 - 03.2018
Server
Pebble Beach Resorts
02.2015 - 01.2016
Bartender
LALA Grill
01.2011 - 03.2016
Some College (No Degree) - EMT Training
Hartnell College
GED -
Salinas High School
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