Colten Dawson
Reno,NV
Summary
Business-minded Senior Account Director with outstanding networking and negotiation skills. Reputation for building lasting client relationships through excellent organization and communication skills. Skilled in developing revenue-producing services and creating niche markets within larger industries.
Overview
11
11
years of professional experience
Work History
Senor Account Director
Full Tilt Logistics
Reno, NV
10.2023 - Current
- Design customized solutions tailored to individual client needs, resulting in increased loyalty and repeat business.
- Maintain monthly revenue generation of $750,000-$1,000,000+.
- Set account management objectives for department of 12 employees and develop strategies to meet those objectives while working within budgetary parameters.
- Identify new leads and grow network by attending industry events and researching potential business relationships.
- Develop strong relationships with key clients, resulting in long-term partnerships and increased revenue.
- Negotiate favorable contract terms with carriers/warehousing partners, securing competitive pricing and advantageous payment schedules.
- Establish a solid reputation as a trusted advisor among clients through consistent delivery of exceptional service and results-driven strategies.
- Mentor junior staff members, fostering professional growth and enhancing team performance.
Regional Sales Manager
Full Tilt Logistics
Reno, NV
08.2022 - 10.2023
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Carrier Sales Specialist
Full Tilt Logistics
Reno, NV
03.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Developed strong relationships with carriers, providing excellent communication and support.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Carefully negotiated with carrier companies to establish win-win relationships and long-term partnerships.
- Communicated with carriers/drivers efficiently and effectively so that all requirements were clear and unquestionable.
Executive Meetings Manager
Hyatt Hotels Corp
Squaw Valley, CA
02.2019 - 02.2021
- Exceeded 2019 sales goal of $445,000.00 by $25,000.00.
- Developed and maintained relationships with businesses and associations within my market deployment
- Created group sales proposals and negotiated contracts for clients looking to host offsite meetings, incentive trips, conventions and other programs at the Resort
- Developed a strong understanding of clients’ needs and requirements in order to win their business over several strong competitors
Sales and Marketing Administrative Assistant
Resort at Squaw Creek - A Hyatt Property
08.2018 - 02.2019
Assistant Event Manager
Sports America Tours
05.2017 - 06.2018
- Coordinated and managed a total of 19 very successful club and council ski trips to destination ski resorts throughout the US and Canada.
- Organized and planned trips and events for over 500 attendees
- Negotiated our partnership and wholesale contracts to increase overall revenue and profit margin.
Marketing Coordinator
Squaw Valley, Alpine Meadows
10.2016 - 05.2017
- During the remarkably successful 2017 FIS World Cup at Squaw Valley I was tasked with managing the “non-comp” events
- These were comprised of the racer awards ceremonies, guest entertainment during and after the races, U.S
- And Norwegian Ski Teams meet & greet and autograph signings, as well as many other events that contributed to the overall success of the World Cup
- Updated the website to reflect daily snow totals and weather forecast for guests and team members
- Managed social media presence
- Collaborated interdepartmentally to discuss and set marketing goals
- Coordinated Special Events such as the FIS World Cup, trade shows, concerts, non-profit & charity events
- Placed advertising efforts accordingly
- Drafted daily subscriber emails and reports
- Performed market performance research and report
Outside Staff Manager
Incline Village Mountain Golf Course
Incline Village, NV
04.2013 - 10.2016
- Oversaw daily outside operations and ensured efficient and effective customer service throughout the entire golf course, making sure each guest had a positive and memorable experience
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Directed operations team with more than 15 employees, expertly handling administrative and operational duties to consistently meet performance targets.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
Education
Bachelor of Science - Business & Resort Management
Sierra Nevada College
Incline Village, NVSkills
Analytically driven
Personalized customer service
Leadership
Business Development
Microsoft Office programs
Revenue Generation
Contract Negotiation
Mcleod and TMS expertise
Logistics industry expertise
Account Management
Competitive Analysis
CRM software proficiency
Math and Numerical Data Interpretation
Data-driven decision-making
Strategic Planning
Sales strategy development
Timeline
Senor Account Director
Full Tilt Logistics
10.2023 - Current
Regional Sales Manager
Full Tilt Logistics
08.2022 - 10.2023
Carrier Sales Specialist
Full Tilt Logistics
03.2021 - 08.2022
Executive Meetings Manager
Hyatt Hotels Corp
02.2019 - 02.2021
Sales and Marketing Administrative Assistant
Resort at Squaw Creek - A Hyatt Property
08.2018 - 02.2019
Assistant Event Manager
Sports America Tours
05.2017 - 06.2018
Marketing Coordinator
Squaw Valley, Alpine Meadows
10.2016 - 05.2017
Outside Staff Manager
Incline Village Mountain Golf Course
04.2013 - 10.2016
Bachelor of Science - Business & Resort Management
Sierra Nevada College