Colten Parham
Nixa,MO
Summary
Dynamic professional with a proven track record at Team Tools and R.P.C.S., excelling in warranty management and fostering teamwork. Leveraged product expertise and exceptional customer service to enhance client satisfaction and drive sales growth. Demonstrated reliability through effective complaint handling and deadline management, contributing to significant team achievements and operational efficiency. Very mechanically inclined and always willing to learn more skills. I’m a fast learner and can make a great asset to your team.
Overview
17
17
years of professional experience
Work History
Warranty Coordinator
Team Tools
01.2015 - Current
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Monitored inventory levels closely, ensuring necessary parts were available for timely repairs under warranty.
- Assisted in the development of training materials for new hires, contributing to a well-informed team of Warranty Coordinators.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
Sales Manager
Team Tools
12.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Manager
R.P.C.S.
01.2008 - 12.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Served as a union steward assistant to help negotiate updated contracts that mainly dealt with pay raises for the employees at my branch.
Education
High School Diploma -
Logan Rogersville Highschool
Rogersville, MOBusiness And Marketing Degree - Business
Ozarks Technical Community College
Springfield, MO05.2015
Skills
- Microsoft office
- Warranty management
- Deadline management
- Complaint handling
- Warranty processing
- Sales support
- Product expertise
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
- Organizational skills
Timeline
Warranty Coordinator
Team Tools
01.2015 - Current
Sales Manager
Team Tools
12.2013 - Current
Manager
R.P.C.S.
01.2008 - 12.2013
High School Diploma -
Logan Rogersville Highschool
Business And Marketing Degree - Business
Ozarks Technical Community College
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